Customer Service Rep

HMSHost; Milwaukee (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Generous paid time off

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company 7%

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and career growth

Referral program - refer a friend and

Job summary

HMSHost is seeking a Customer Service Representative to assist customers in-store by handling sales transactions, returns, and voids, while administering training programs and the Mystery Shop program. This non-exempt role typically reports to the Store Manager or Assistant Store Manager.

You will ensure policy adherence, deliver exceptional service, and support team development through hands-on coaching in a fast-paced retail environment.

Qualifications

• Requires a High School diploma or general education development (GED) diploma.
• Customer service and/or training experience preferred.
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents.
• Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.

Responsibilities

• Provides customer support and handling customer inquiries
• Works directly in the unit with associates to ensure service/training compliance standards are met
• Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
• Provides feedback to managers regarding continued development of associates
• Acts as mentor to transition associate from time of hire to completion of retail training process
• Administers service excellence training in units
• Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis

Skills

Customer service

Training

Education

High School diploma or GED

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program - refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Summary

The Customer Service Representative is responsible for providing customer assistance in stores by

completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions

• Provides customer support and handling customer inquiries
• Works directly in the unit with associates to ensure service/training compliance standards are met
• Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
• Provides feedback to managers regarding continued development of associates
• Acts as mentor to transition associate from time of hire to completion of retail training process
• Administers service excellence training in units
• Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Requires a High School diploma or general education development (GED) diploma
• Customer service and/or training experience preferred
• Requires the ability to speak, read and comprehend instructions, short correspondence and
• policy documents
• Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and
• outgoing manner

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members withoutregard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as \"protected characteristics\").

Source: HMSHost