Field Support Engineer - Water Park Tech & Commissioning

ProSlide Technology; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Job summary

ProSlide Technology is seeking a Customer Service - Product Engineer for the Eastern United States to support commissioned water slide attractions. The role interfaces with Product Development, Field Services, Supply Management, Operations Engineering, Project Management and Client Account Management.

Responsibilities include handling service requests, troubleshooting, client guidance on operations and maintenance, and leading regional Ride Commissioning projects. Occasional travel is required.

Qualifications

• Bachelor's degree or equivalent in engineering or related field; hands-on work acceptable in lieu of degree.
• 3–5 years in a similar customer-facing role and environment.

Responsibilities

• Handle and acknowledge all incoming customer service requests via the electronic ticket system.
• Troubleshoot and resolve customer queries related to product operation and performance in a timely manner.
• Provide guidance on operations and maintenance of commissioned products to clients.
• Support third-party contractors for warranty and out-of-warranty service.
• Represent Customer Service Account Management to explore project opportunities for product enhancements.
• Lead regional Ride Commissioning projects on-site or by overseeing assigned personnel.
• Develop SOPs and Work Instructions for department functionality.
• Interface with channel partners to resolve field issues.
• Compile formal site reports on commissioning and service visits.
• Travel to client sites; assist with peak-season global support.

Skills

Interpersonal skills

Team leadership

Time management

Analytical thinking

Willingness to travel

Customer-facing experience

Software familiarity

Education

Bachelor's degree or Technologist/Technician in Manufacturing, Electrical, Industrial or Mechanical Engineering

Tools

MS Office (Excel, Word)

E-drawing / Solidworks

Job description

ProSlide Technology is seeking a Customer Service - Product Engineer for the Eastern United States to support commissioned water slide attractions. The role interfaces with Product Development, Field Services, Supply Management, Operations Engineering, Project Management and Client Account Management.

Responsibilities include handling service requests, troubleshooting, client guidance on operations and maintenance, and leading regional Ride Commissioning projects. Occasional travel is required.