Field Service Engineer – Water Park Solutions

ProSlide Technology Inc.; Philadelphia (Philadelphia County); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

ProSlide Technology Inc. is seeking a Customer Service – Product Engineering specialist to support Eastern United States client installations and ongoing operation of commissioned water slide attractions.

You will collaborate with Product Development, Field Services, Supply Management and Client Account Management, troubleshoot field issues, guide clients on operations and maintenance, and participate in ride commissioning projects across a regional footprint.

Formación

• Bachelor’s Degree or Technologist/Technician in Manufacturing, Electrical, Industrial or Mechanical Engineering.
• 3–5 years in a similar customer facing role and environment.

Responsabilidades

• Handle and acknowledge all incoming customer service requests via the electronic ticket system.
• Troubleshoot and resolve customer queries related to product operation and performance in a timely manner.
• Provide guidance on operations and maintenance of commissioned products.
• Support third party contractors on warranty and nonwarranty service.
• Represent Customer Service Account Management for exploring project opportunities with clients.
• Assist with leading regional Ride Commissioning projects at client sites or oversee the work.
• Develop Standard Operating Procedures and Work Instructions for the department.
• Interface with channel partners on resolving field issues.
• Compile formal site reports on work during commissioning and visits.
• Travel to client sites to engage with clients; participate in peak timeframes globally.

Conocimientos

Hands-on experience

Customer communication

Electrical principles

Multimeters

Handheld tools

MS Office (Excel/Word)

Reading drawings

SolidWorks viewing

Educación

Bachelor's or Technologist/Technician in Engineering

Herramientas

SolidWorks

E-drawing

Descripción del empleo

ProSlide Technology Inc. is seeking a Customer Service – Product Engineering specialist to support Eastern United States client installations and ongoing operation of commissioned water slide attractions.

You will collaborate with Product Development, Field Services, Supply Management and Client Account Management, troubleshoot field issues, guide clients on operations and maintenance, and participate in ride commissioning projects across a regional footprint.