Field Support Engineer - Water Park Equipment

ProSlide Technology; Boston (MA); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

ProSlide Technology in the Eastern United States is seeking a Customer Service - Product Engineering specialist responsible for supporting clients of commissioned water slide attractions. You will interface with Product Development, Field Services, Supply Management, Operations Engineering, Project Management and Client Account Management to resolve issues and drive project outcomes.

The role requires hands-on technical abilities, travel to client sites, and strong communication.

Formación

• Bachelor’s degree in engineering or technologist/technician level with hands-on work experience.
• 3–5 years in a similar customer-facing role and environment.
• Comfortable using handheld tools and reviewing mechanical/electrical drawings.

Responsabilidades

• Handle and acknowledge all incoming customer service requests via ticket system.
• Troubleshoot and resolve customer queries related to product operation and performance.
• Provide guidance on operations and maintenance of commissioned products.
• Support third-party contractors for warranty and non-warranty service.
• Represent Customer Service Account Management for project opportunities with clients.
• Assist with leading regional Ride Commissioning projects onsite or via supervision.
• Develop SOPs and work instructions for department functionality.
• Interface with channel partners to resolve field issues.
• Compile formal site reports on work completed during commissioning and visits.
• Understand fiberglass technology and perform minor repairs in the field.
• Maintain as-is baseline on modifications provided by ProSlide.
• Support Nonconforming Material handling via NCR submissions.
• Travel to client sites for engagement opportunities, planned or urgent.
• Provide support globally during peak periods.

Conocimientos

Interpersonal leadership

Time management

Analytical skills

Travel willingness

Educación

Bachelor's Degree in Engineering (Manufacturing/Electrical/Industrial/Mechanical)

Herramientas

SolidWorks

E-drawing

Descripción del empleo

ProSlide Technology in the Eastern United States is seeking a Customer Service - Product Engineering specialist responsible for supporting clients of commissioned water slide attractions. You will interface with Product Development, Field Services, Supply Management, Operations Engineering, Project Management and Client Account Management to resolve issues and drive project outcomes.

The role requires hands-on technical abilities, travel to client sites, and strong communication.