Field Customer Engineer – Water Park Systems

ProSlide Technology; City of Albany (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

ProSlide Technology is seeking a Customer Service - Product Engineering representative for the Eastern United States. This role interfaces with Product Development, Field Services, Supply Management, Operations Engineering, Project Management and Client Account Management to ensure top-tier support for commissioned water slide attractions.

You will drive ticket-based support, troubleshoot field issues, guide clients on operations and maintenance, and coordinate regional ride commissioning with

Qualifications

• Bachelor's degree or technologist/technician in Manufacturing, Electrical, Industrial or Mechanical Engineering.
• 3-5 years in a similar customer facing role and environment.

Responsibilities

• Handle and acknowledge all incoming customer service requests via the ticket system.
• Troubleshoot and resolve customer queries related to product operation and performance in a timely manner.
• Provide guidance to clients on operations and maintenance of commissioned products.
• Support third party contractors on warranty and post-warranty service.
• Represent Customer Service for project opportunities and product enhancements.
• Lead regional Ride Commissioning projects or oversee on-site activities.
• Develop SOPs and Work Instructions for department functions.
• Interface with channel partners to resolve field issues.
• Compile formal site reports on commissioning and visits.

Skills

Interpersonal

Team leadership

Time management

Analytical skills

Problem solving

Willingness to travel

Education

Bachelor's degree or technical background in Manufacturing/Electrical/Industrial/Mechanical Engineering

Tools

Handheld tools

Multimeters

E-drawing

SolidWorks

Job description

ProSlide Technology is seeking a Customer Service - Product Engineering representative for the Eastern United States. This role interfaces with Product Development, Field Services, Supply Management, Operations Engineering, Project Management and Client Account Management to ensure top-tier support for commissioned water slide attractions.

You will drive ticket-based support, troubleshoot field issues, guide clients on operations and maintenance, and coordinate regional ride commissioning with