Field Solutions Engineer, Water Park Systems

ProSlide Technology Inc.; Boston (MA); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

ProSlide Technology Inc. is seeking a Customer Service – Product Engineering specialist representing the Eastern United States to support clients of commissioned water slide attractions.

You will collaborate with Product Development, Field Services, Supply Management, Operations Engineering, Project Management and Client Account Management. Responsibilities include handling service requests via the ticket system, troubleshooting product operation issues, guiding clients on maintenance, and

Formación

• Bachelor’s Degree or technologist/technician in Manufacturing, Electrical, Industrial or Mechanical Engineering, or combination of education and experience.
• 3–5 years in a similar customer-facing role and environment.
• Hands-on activities with handheld tools at client sites.

Responsabilidades

• Handle and acknowledge all incoming customer service requests via the electronic ticket system.
• Troubleshoot and resolve customer queries related to product operation and performance in a timely manner.
• Provide guidance on operations and maintenance of commissioned products.
• Support third party contractors on warranty and non-warranty service.
• Represent Customer Service Account Management for exploring project opportunities with clients.
• Lead regional base Ride Commissioning projects, on-site or overseeing the work done by others.
• Develop SOPs and Work Instructions for department functionality.
• Interface with channel partners on resolving field issues.
• Compile formal site reports on commissioning and service visits.
• Understand fiberglass production methods and minor repairs in the field.
• Maintain the commissioned 'as-is' baseline for modifications from after-sales support.
• Submit Non-Conformance Reports (NCR) for nonconforming material.
• Travel to client sites for engagement opportunities, planned or urgent.
• Support clients globally during peak timeframes.

Conocimientos

Interpersonal skills

Team leadership

Time management

Analytical skills

Problem solving

Willingness to travel

Educación

Bachelor’s Degree in Manufacturing, Electrical, Industrial or Mechanical Engineering

Herramientas

MS Office (Excel, Word)

E-drawing

SolidWorks

Handheld tools

Multimeters

Descripción del empleo

ProSlide Technology Inc. is seeking a Customer Service – Product Engineering specialist representing the Eastern United States to support clients of commissioned water slide attractions.

You will collaborate with Product Development, Field Services, Supply Management, Operations Engineering, Project Management and Client Account Management. Responsibilities include handling service requests via the ticket system, troubleshooting product operation issues, guiding clients on maintenance, and