Field Support Engineer & Technical Trainer

McElroy Manufacturing, Inc.; Tulsa (OK); On-site; USD 55,000 - 80,000; Full time

Job summary

McElroy Manufacturing, Inc. is seeking a Field Support Specialist who will travel to customer sites to provide hands-on technical support, troubleshooting, and operational guidance.

You will work directly with customers, channel partners, and internal teams to ensure successful field visits and meaningful outcomes. The role emphasizes diagnosing equipment concerns, delivering practical solutions, and sharing insights to improve products and services.

Qualifications

• Field service or onsite troubleshooting experience.
• Ability to train customers and document findings.
• Strong communication and problem-solving skills.

Responsibilities

• Travel to customer locations to provide technical support and operational guidance.
• Diagnose equipment issues and propose practical solutions.
• Document field observations and create reports for continuous improvement.
• Support training programs and contribute to training materials.
• Collaborate with internal teams and partners on field visits.

Skills

Customer service

Troubleshooting

Technical training

Communication

Job description

McElroy Manufacturing, Inc. is seeking a Field Support Specialist who will travel to customer sites to provide hands-on technical support, troubleshooting, and operational guidance.

You will work directly with customers, channel partners, and internal teams to ensure successful field visits and meaningful outcomes. The role emphasizes diagnosing equipment concerns, delivering practical solutions, and sharing insights to improve products and services.