Field Support Engineer

Chroma-Systems-Solutions; Milpitas (CA); On-site; USD 39,523 - 52,693; Full time

Benefits offered by this job

Bonus programs

Vacation, sick, bereavement time

Medical, dental, and vision plans

Life insurance

401(k) retirement

Profit sharing

Job summary

Chroma Systems Solutions, Inc. is seeking a Field Support Engineer to provide on-site installation, calibration, troubleshooting and repair of automated test equipment power measurement systems at customer locations.

The role includes pre-sales technical support, training, and seamless operation of PowerPro, BatteryPro, and Captivate software. Candidates should have 2+ years in electronics or a relevant degree, readiness to travel up to 60%, and strong communication skills.

Qualifications

• Two years of formal technical schooling in electricity or electronics and five+ years experience with AC power electronics/battery test solutions, or a four-year degree in Electronic Technology or Electrical Engineering.
• Ability to work under tight deadlines and adhere to procedures.
• Solid electrical knowledge to understand industry requirements.
• Logical problem-solving approach.
• Professional verbal and written communication skills.
• Proficient in MS Office.
• Ability to work out of a home office.
• Field service experience is a plus.
• Must be a U.S. Citizen or a Permanent Resident.
• Knowledge of PowerPro or Battery Pro software is a plus.
• Knowledge of LabVIEW is a plus.
• Preference for Mandarin-speaking candidates.

Responsibilities

• Provide on-site installation, calibration, troubleshooting and repair of ATE power measurement systems, Battery Test Systems, and related instruments at customer locations.
• Provide pre-sales technical support to articulate product functionality and features.
• Read schematics and apply electronics theory to diagnose issues involving Chroma AC power test instruments.
• Travel domestically and/or internationally up to 60%; weekend travel may be required.
• Become proficient with PowerPro, Battery Pro, Soft Panel and Captivate software.
• Follow up on customer issues and pursue corrective actions diligently.

Skills

Electrical knowledge

Problem solving

Communication skills

MS Office

Education

Two years formal technical schooling in electricity/electronics

Four-year degree in Electronic Technology or Electrical Engineering

Tools

PowerPro

Battery Pro

LabVIEW

Job description

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems for applications in LED lighting, aerospace, defense, automotive, medical, battery, solar, marine, and regulatory testing.

Job Title and Details

• Job Title: Field Support Engineer
• Department: Service Support
• Reports To: Field Support Manager
• Employee Type: Full-Time/Non-Exempt
• Location: 336 Los Coches St., Milpitas, CA 95035
• Salary: commensurate with relevant and previous experience
• Pay Range: $28.69/hr – $38.25/hr

Overview

The Field Support Engineer (FSE) provides on-site assistance to customers with installation, calibration, troubleshooting and repair of automated test equipment (ATE) power measurement systems. The FSE resolves customer issues via technical assistance within the prescribed resolution time or escalates when necessary. The FSE will learn and use Chroma PowerPro, BatteryPro and Captivate software to diagnose and resolve problems and train customers on proper usage. Activities are to be performed per management directives and in compliance with Chroma USA policies and procedures.

Essential Duties & Responsibilities

• Provide on-site installation, calibration, troubleshooting and repair of ATE power measurement systems, Battery Test Systems, and related instruments at customer locations
• Provide pre-sales technical support to articulate product functionality and features
• Maintain product demo room with operational equipment
• Conduct product demos and training at Chroma facilities, customer sites, or online
• Resolve customer issues within the prescribed resolution time or escalate as needed
• Travel domestically and/or internationally up to 60%; weekend travel may be required
• Read schematics and apply electronics theory to diagnose issues involving Chroma AC power test instruments
• Follow up on customer issues and pursue corrective actions diligently
• Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
• Continuously review processes for improvements and practice effective time management

Qualifications

• Minimum: two years of formal technical schooling in electricity/electronics AND five years or more experience with AC power electronics/battery test solutions OR a four-year degree in Electronic Technology or Electrical Engineering
• Ability to work under tight or shifting deadlines and adhere to procedures
• Solid electrical knowledge to understand industry requirements
• Logical problem-solving approach
• Professional verbal and written communication skills
• Proficient in MS Office
• Ability to work out of a home office
• Field service experience in a technical discipline is a plus
• Must be a U.S. Citizen or a Permanent Resident
• Knowledge of PowerPro or Battery Pro software is a plus
• Knowledge of LabVIEW is a plus
• Preference for Mandarin-speaking candidates

Supervisory Responsibilities

This is a non-supervisory position.

Physical Demands

General office skills and dexterity are required. Must be able to lift up to 30 pounds.

Benefits

• Bonus programs based on individual and company performance
• Vacation, sick, bereavement time
• Medical, dental, and vision plans for employees and dependents
• Life insurance, AD&D, long-term disability, and wellness programs
• 401(k) retirement accounts with immediate vesting of company contributions
• Profit sharing programs

Working Conditions & EEO

Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or protected veteran status.

This position is currently accepting applications.