Field Service Engineer - Power Testing & On-Site Support

Chroma Systems Solutions, Inc.; Milpitas (CA); On-site; USD 39,523 - 52,693; Full time

Benefits offered by this job

Bonus programs

Time off

Medical/dental/vision

Life insurance

401(k)

Profit sharing

Job summary

Chroma Systems Solutions, Inc. is seeking a Field Support Engineer to provide on-site installation, calibration, troubleshooting and repair of ATE power measurement systems at customer sites across the US.

You will learn and support PowerPro, BatteryPro and Captivate software and train customers on proper usage. Travel up to 60% domestically and internationally; strong problem-solving, communication and MS Office skills are required.

Qualifications

• Two years of technical schooling in electricity/electronics OR five years or more experience in AC power electronics/battery test solutions
• Four-year degree in Electronic Technology or Electrical Engineering considered equivalent
• Strong problem-solving and communication skills

Responsibilities

• Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems at customer locations
• Provide pre-sales technical support to articulate product functionality and features
• Maintain Product Demo room with operational equipment
• Conduct product demos/training at Chroma facilities or customer sites
• Resolve customer issues within prescribed resolution time or escalate as needed
• Travel domestically and/or internationally up to 60%
• Read schematics and apply electronic theory to diagnose issues
• Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
• Continuously review processes for improvements
• Effective time management

Skills

Electrical knowledge

Troubleshooting

Customer support

MS Office

Written communication

Verbal communication

Travel up to 60%

Home office

PowerPro/BatteryPro

LabVIEW

Mandarin

Education

Associate degree in electronics

Bachelor's degree in Electronic Technology or Electrical Engineering

Tools

PowerPro

BatteryPro

Captivate

MS Office

Job description

Chroma Systems Solutions, Inc. is seeking a Field Support Engineer to provide on-site installation, calibration, troubleshooting and repair of ATE power measurement systems at customer sites across the US.

You will learn and support PowerPro, BatteryPro and Captivate software and train customers on proper usage. Travel up to 60% domestically and internationally; strong problem-solving, communication and MS Office skills are required.