Field Support Engineer

Techify Care; Hillsborough (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

Techify Care is seeking a field technician to perform freelance, ticket-based installations for POS devices (P630/M425). Responsibilities include check-in with MOD, verifying work orders, removing old devices, installing and cabling new devices, configuring network settings, and running test transactions.

The technician will follow client-provided instructions, coordinate testing with store managers, and complete checkout with the client.

Qualifications

• Technician should be comfortable with basic device installation, cabling, configuration, troubleshooting, and following client-provided technical instructions.

Responsibilities

• Check-In
• Check in with the designated Manager on Duty (MOD).
• Confirm the work order and locate the equipment/lane(s) assigned for installation.
• Remove the existing/legacy device and associated cables as instructed.
• Ensure removed equipment and cables are handled appropriately.
• Install the new P630/M425 device and required cables.
• Ensure all equipment is properly connected and securely installed.
• Device Configuration
• Enter the required network parameters.
• Pair/configure the POS device as instructed.
• Initiate any required software or configuration downloads.
• Device Downloads & Reboot
• Allow the device to complete automatic downloads and required reboots.
• Verify that the device is operating correctly.
• Perform a test sale/transaction for registration, as instructed by the client.
• Testing
• Coordinate with the Branch/Store Manager for the required testing.
• Complete the test transaction and verify that the installation is functioning properly.
• Checkout
• Obtain the required sign-off on the work order.
• Clean up the work area and ensure no installation materials or debris are left behind.
• Complete the checkout process with the client/MOD.

Job description

Employment Type: Freelance / Ticket-Based

Experience: 1+ Years

Key Responsibilities

• Check-In
• Check in with the designated Manager on Duty (MOD).
• Confirm the work order and locate the equipment/lane(s) assigned for installation.
• Remove the existing/legacy device and associated cables as instructed.
• Ensure removed equipment and cables are handled appropriately.
• Install the new P630/M425 device and required cables.
• Ensure all equipment is properly connected and securely installed.
• Device Configuration
• Enter the required network parameters.
• Pair/configure the POS device as instructed.
• Initiate any required software or configuration downloads.
• Device Downloads & Reboot
• Allow the device to complete automatic downloads and required reboots.
• Verify that the device is operating correctly.
• Perform a test sale/transaction for registration, as instructed by the client.
• Testing
• Coordinate with the Branch/Store Manager for the required testing.
• Complete the test transaction and verify that the installation is functioning properly.
• Checkout
• Obtain the required sign-off on the work order.
• Clean up the work area and ensure no installation materials or debris are left behind.
• Complete the checkout process with the client/MOD.
• The client will provide training and activity-specific guidance to the technician before or during the installation. The technician is expected to follow the client’s instructions, installation procedures, and safety requirements throughout the activity. Technician Requirement: The technician should be comfortable with basic device installation, cabling, configuration, troubleshooting, and following client-provided technical instructions.