Field Support Engineer

Smart IT Frame LLC; Cambridge (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Smart IT Frame LLC in Cambridge, MA seeks an IT Support specialist to assist desktop engineering, systems support, and infrastructure tasks. You will troubleshoot Windows 10/11, install and configure Windows workstations, manage software/hardware issues, and support AD-joined devices.

You’ll collaborate with end users, application owners, and vendors, documenting procedures and escalating when needed. The role requires 3–5 years of relevant experience, strong communication, and onsite deployment

Qualifications

• 3–5 years IT support or infrastructure experience
• Strong Windows 10/11 troubleshooting
• Windows workstation install, config, and admin
• Software installation and troubleshooting
• Hardware and peripherals troubleshooting
• Windows drivers and Device Manager
• Active Directory concepts
• Networking basics: TCP/IP, DNS, DHCP
• User/group permissions and local security
• App/OS compatibility troubleshooting
• Backup, restore and data migration basics
• Read and apply technical docs
• Strong documentation and communication
• Troubleshoot and escalate issues
• Collaborate with owners, teams, vendors, users
• Work onsite for deployment activities

Skills

Windows troubleshooting

Windows deployment

Desktop administration

Networking basics

Active Directory

Documentation skills

Escalation experience

Onsite support

Vendor coordination

Job description

• 3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience, including:
• Strong Windows 10 and Windows 11 troubleshooting experience
• Windows workstation installation, configuration, and administration
• Software installation and troubleshooting
• Hardware and peripheral troubleshooting
• Windows device drivers and Device Manager
• Active Directory and domain-joined workstation concepts
• Network troubleshooting fundamentals including TCP/IP, DNS, DHCP, and network shares
• User/group permissions and local security concepts
• Application and operating-system compatibility troubleshooting
• Backup, restoration, and data migration fundamentals
• Ability to interpret technical documentation and execute defined technical procedures
• Strong documentation and technical communication skills
• Ability to independently troubleshoot technical issues and **escalate** appropriately
• Ability to work with application owners, infrastructure teams, vendors, and end users
• Ability to work onsite and support scheduled deployment activities as required