Field Support Engineer

Net2Source (N2S); San Diego (CA); On-site; USD 60,000 - 78,000; Full time

Job summary

Net2Source is seeking an IT support professional to collect hardware and software data for the Windows 10 to Windows 11 migration at the client site in San Diego. You will work with application owners, infrastructure teams, and end users to ensure accurate documentation and successful deployment.

The role requires 3–5 years of IT support or desktop engineering experience, strong Windows expertise, and the ability to follow the migration plan and defined procedures on-site.

Qualifications

• 3–5 years of IT support, desktop engineering, systems support or infrastructure experience.
• Experience diagnosing Windows OS, devices, drivers, and network issues.

Responsibilities

• Collect hardware and application details for Windows 10 to Windows 11 migration per SOW and migration plan.

Skills

Windows 10/11 troubleshooting

Windows workstation setup

Software installation

Hardware & peripherals

Device drivers & Device Manager

Active Directory concepts

TCP/IP, DNS, DHCP networking

User/group permissions

OS compatibility troubleshooting

Backup & data migration fundamentals

Technical documentation & comms

Independent troubleshooting & escalat​

Job description

3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience, including:

• Strong Windows 10 and Windows 11 troubleshooting experience
• Windows workstation installation, configuration, and administration
• Software installation and troubleshooting
• Hardware and peripheral troubleshooting
• Windows device drivers and Device Manager
• Active Directory and domain-joined workstation concepts
• Network troubleshooting fundamentals including TCP/IP, DNS, DHCP, and network shares
• User/group permissions and local security concepts
• Application and operating-system compatibility troubleshooting
• Backup, restoration, and data migration fundamentals
• Ability to interpret technical documentation and execute defined technical procedures
• Strong documentation and technical communication skills
• Ability to independently troubleshoot technical issues and escape appropriately
• Ability to work with application owners, infrastructure teams, vendors, and end users
• Ability to work onsite and support scheduled deployment activities as required

Additional Notes:

Individual role to work at client site to collect the required information for Windows 10 to Windows 11 OS migration including hardware details of the system and application details as per SOW and migration plan. As mentioned above in Job Description.