Field Support Coordinator

Ultimate Staffing; Chanhassen (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Ultimate Staffing is seeking a detail-oriented Field Support Coordinator to assist field technicians performing Retail IT installations, repairs, and equipment replacements. You will serve as the primary contact between technicians, internal teams, and customers to ensure smooth service delivery.

Responsibilities include coordinating scheduling, providing first-level support, maintaining accurate ticket records, and escalating concerns when needed.

Qualifications

• 1-2 years of customer service or support experience.
• High School Diploma or GED required.
• Strong communication, organization, and time management skills.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Provide first-level support to field technicians.
• Coordinate technician scheduling and arrival readiness.
• Assist with work order and service-related issues.
• Maintain accurate records in the ticketing system.
• Review service deliverables and time records.
• Escalate service and performance concerns as needed.

Skills

Customer service

Communication

Organization

Time management

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

We're seeking a detail-oriented Field Support Coordinator to support field technicians performing Retail IT installations, repairs, and equipment replacements. This role serves as the primary point of contact between technicians, internal teams, and customers to ensure successful service delivery.

Responsibilities:

• Provide first-level support to field technicians
• Coordinate technician scheduling and arrival readiness
• Assist with work order and service-related issues
• Maintain accurate records in the ticketing system
• Review service deliverables and time records
• Escalate service and performance concerns as needed

Qualifications:

• 1-2 years of customer service/support experience
• High School Diploma or GED
• Strong communication, organization, and time management skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Professional, reliable, and results-driven
• Ability to pass a background check and drug screening

If you enjoy problem-solving, supporting teams, and keeping operations running smoothly, we'd love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.