Field Support Agent - Full time

Vay; Austin (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

30% ride discount

Snacks & Drinks in Las Vegas office

Regular team events

Job summary

Vay is seeking a Field Support Agent in Las Vegas to keep our remote-driving fleet ready and tested for action. You will rebalance, charge, clean, and inspect vehicles, while supporting training and the rollout of our autonomous mobility solution.

You'll work hands-on with the fleet and handle documentation to ensure safety and readiness for on-road deployment, in a dynamic tech-forward environment.

Qualifications

• Must have a valid US driver\'s license (minimum 2 years).
• Ability to pass a drug screen including THC.

Responsibilities

• Rebalance vehicles to key locations across Las Vegas for fleet availability.
• Charge, clean, and perform quality checks on vehicles to ensure customer satisfaction.
• Serve as safety driver during vehicle training and testing sessions.
• Complete checklists and documentation to certify vehicles are safe and road-ready.
• Occasionally deliver vehicles to customers and assist with pickups.

Skills

Valid US driver\'s license

Safety-conscious

Organized

Detail-oriented

Troubleshooting mindset

Interest in autonomous vehicles

Job description

Ever imagined saying, “I helped launch the future of transportation”?

We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.

We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab . Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here.

What’s happening at Vay

• First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.
• We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
• We’ve completed over 150,000 trips so far and are busy multiplying our Las Vegas fleet just to meet demand!

Why this role is exciting

This is your chance to be at the forefront of one of the most exciting technology projects in the world. As a Field Support Agent, you’ll play a critical role in bringing cutting-edge autonomous driving technology to life. You’ll work hands-on with our vehicle fleet, making sure they’re ready for action - clean, charged, rebalanced, and road-ready. You'll also contribute directly to testing and training processes, all while supporting a groundbreaking mobility solution in the vibrant city of Las Vegas.

The pay for this role is $15 per hour plus performance based bonus structure and is paid bi-weekly.

What you'll be driving

• Rebalancing vehicles to key locations across Las Vegas to ensure optimal fleet availability
• Charging, cleaning, and performing quality checks on vehicles to deliver the best customer experience
• Acting as a safety driver during vehicle training and testing sessions
• Completing checklists and documentation to certify vehicles are safe and ready for on-road deployment
• Occasionally delivering vehicles directly to customers and assisting with pickups

What are we looking for

• A responsible and safety-conscious driver with a valid US driver’s license (must've held your license for a minimum of 2 years)
• Flexibility on shift patterns
• Ability to pass a drug screening, including THC
• Organized, reliable, and detail-oriented, with a strong troubleshooting mindset
• An interest in autonomous vehicles and future mobility
• Resilient and comfortable working in a dynamic, tech-forward environment

Why choose Vay

A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

Huge scope for impact in a fast paced environment

All Vay team members receive 30% off their Vay rides

Regular team events throughout the year

Snacks & Drinks in our Las Vegas office

For more information on Vay’s physical demands, working environments and safety requirements, you can review this link . We’ll also cover anything specific to this role during the first interview.

We welcome applications from all backgrounds and experiences. If you’re excited about shaping something truly groundbreaking, we’d be happy to hear from you.