Head of City Operations

Vay; Las Vegas (NV); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

ESOP stock options

Flexible Paid Vacation Days

401(k) programme

Health, Dental & Vision Insurance

30% off Vay rides

Wellness Hub free gym access & app

Relocation assistance

Regular team events

Job summary

Vay in Las Vegas is seeking a strategic, data-driven operations leader to own how the US fleet runs. You will design the processes, metrics, and partnerships that keep vehicles ready at industry-leading uptime, and lead a growing team of six technicians and support engineers as we expand across cities.

This role prioritizes high-level planning over hands-on work, offering real ownership to shape the function’s design and cross‑border coordination with the production team in Europe and Commercial

Qualifications

• Strong operations background with experience defining and scaling how an operation runs.
• Ability to work from data to define KPIs, build reporting, and make decisions from the numbers.
• Experience building partnerships with vendors, operators, or OEMs.
• Experience leading a team and developing people over time.

Responsibilities

• Define the processes, guidelines, and shift plans that keep the fleet running efficiently.
• Build the metrics and reporting that make downtime visible and actionable day to day.
• Partner with engineering to solve recurring issues at the source rather than patch them repeatedly.
• Develop the partnerships behind multi-city expansion with charging operators, repair partners, OEMs, and city partners.
• Lead and grow a team of six technicians and support engineers.
• Coordinate with Commercial Operations in Las Vegas and the production team in Europe.

Skills

Operations leadership

Data-driven decision making

KPIs & reporting

Partnership development

Team leadership

Fleet/operations experience

Job description

Ever imagined saying, "I helped launch the future of transportation"?

We're rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.

We're live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you'll feel right at home here.

Curious to experience Vay yourself? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the "Vay" app from the Apple or Google Play store & off you go!

What's happening at Vay

• First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.
• We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
• We've completed 10's of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!
• And soon we'll be expanding across the US & Europe

Vay's US commercial fleet is scaling fast and we're looking for a strategic, data-driven operations leader to own how it runs. You'll design the processes, metrics, and partnerships that keep vehicles ready at industry-leading uptime, and lead a growing team as we expand across cities. This role is weighted toward strategy and operational design rather than hands‑on mechanical work, with real ownership and room to shape how the function works. If most of the below resonates and you're excited to grow into the rest, we'd love to hear from you.

What you'll be driving

• Define the processes, guidelines, and shift plans that keep the fleet running efficiently
• Build the metrics and reporting that make downtime visible and actionable day to day
• Partner with engineering to solve recurring issues at the source rather than patch them repeatedly
• Develop the partnerships (charging operators, repair partners, OEMs, city partners) behind multi-city expansion
• Lead and grow a team of six technicians and support engineers
• Coordinate with Commercial Operations in Las Vegas and the production team in Europe

What are we looking for

• A strong operations background, ideally defining and scaling how an operation runs
• Comfort working from data to define KPIs, build reporting, and make decisions from the numbers
• Experience building partnerships with vendors, operators, or OEMs
• Experience leading a team, with an interest in developing people over time
• Fleet experience is a plus, though transferable ops experience is equally welcome
• Exposure to fast-growing or technology companies is a bonus

Why choose Vay

• A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.
• Huge scope for impact in a fast paced environment
• ESOP stock options: A stake in Vay's future - not just a salary.
• FlexiblePaid Vacation Days
• 401(k) programme
• Health, Dental & Vision Insurance
• All Vay team members receive 30% off their Vay rides
• Wellness Hub free gym access & wellness app subscriptions
• Exclusive external discounts
• Relocation financial assistance when relocating to Las Vegas
• Regular team events throughout the year

For more information on Vay's physical demands, working environments and safety requirements, you can review this link. We'll also cover anything specific to this role during the first interview.

We welcome applications from all backgrounds and experiences. If you're excited about shaping something truly groundbreaking, we'd be happy to hear from you.