Supported Employment Field Supervisor

Goodwill NYNJ; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Retirement matching

Transit benefits

Generous time off

Parental leaves

Job summary

Goodwill Greater New York and Northern New Jersey (GWNYNJ) seeks an SEMP Supervisor to lead a field-based DSP-Job Coaching team and oversee vocational support for participants in NYC and surrounding areas.

You will manage a staff of about 12 DSP-Job Coaches, coordinate service delivery under OPWDD waivers, ensure compliance with billing and regulatory guidelines, and drive placement outcomes while maintaining program budgets and strong employer relationships.

Qualifications

• 3-5 years’ experience in OPWDD Waiver Programming, preferably SEMP.
• Proficient with Excel to manage data and present information.
• Supervisory experience is a plus.
• Experience with ID/MH population is a plus.
• Excellent computer skills: MS Office Suite, Outlook 365, Teams, Zoom, EHR database administration.

Responsibilities

• Coordinate daily operations related to SEMP services including overseeing staff.
• Oversee DSP staff and ensure adherence to SEMP Policy & Procedure manuals and guidance.
• Site visits to ensure quality of services and maintain employer relationships.
• Maintain high retention and ensure staff provide appropriate supports.
• Service planning and documentation including progress notes and Life Plans.
• Review staff expense reports and budgets.
• Move participants through Discovery, Job Development, Placement, Stabilization and Follow Along.
• Ensure procedures comply with internal and external regulations.
• Monitor attendance and units of service against budgets.
• Provide supervision, training, and follow-up support; ensure mandated trainings.

Skills

Supervisory experience

OPWDD Waiver

Supported Employment Services

Discovery model

Staff training

Tools

Excel

Outlook 365

Teams

Zoom

EHR CMIS

Job description

Posted Monday, April 20, 2026 at 4:00 AM

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

The SEMP Supervisor oversees a team of field-based DSP-Job Coaches coordinating support for the program participants assigned to each DSP. This includes administration of all aspects of an ongoing vocational support program including planning, staffing, controlling program activities, and achieving fiscal and programmatic goals.

Key Job Considerations

• Seeking a candidate with supervisory experience, deliveringOPWDDMedicaid Waiver fundedSupported Employment Servicesto theI/DD population
• Responsible for overseeing a staff of approximately 12 DSP-Job Coaching staff and a combined caseload of approximately 150 individuals
• Provide field-based support to staff throughout various NYC worksites
• Track record of successfully placing participants in community-based jobs using ETP/Discovery model of employment

The Awesome Things You’ll Do

ESSENTIAL JOB FUNCTIONS AND OTHER REGULAR RESPONSIBLITIES (FROM JOB DESCRIPTION AND OTHER SOURCES OF ASSIGNMENTS)

• Coordinate daily operations related to the provision of SEMP services including conducting and / or overseeing:
• Daily oversight of DSP Staff and assurance of adherence to SEMP Policy & Proceduremanual as well as various OPWDD and OMIG Guidance documents
• Site visits to ensure quality of services Maintain good relationships with employers to be able to troubleshoot account issues
• Maintain high retention rate at job sites and ensure that staff provide appropriatesupports in line with Staff Action Plans and individual needs of client at the job site to maintain employment
• Service Planning and service documentation including teaching staff to properly write,
• Daily Progress notes, Life Plans and Staff Action Plans, that meet Quality & Billing Criteria
• Direct Reports may include a mix of Intensive and Extended DSPs
• Review and approval of staff expense reports
• Coordination of efforts to move program participants through the various service ‘buckets’ i.e. Discovery, Job Development, Placement, Stabilization and Long Term Follow Along (extended phase)
• Conduct reviews of procedures and processes to ensure effectiveness of services provided and compliance with all internal and external regulations.
• Ensure programs operate within approved budgets by monitoring income and expenses and making required adjustments throughout the fiscal year.
• Monitor participants’ attendance and units of service to ensure programs meet annual budget expectations.
• Provide staff with supervision, training, and follow-up support to help them achieve program objectives.
• Ensure all staff receive trainings mandated by Goodwill and regulating agencies (e.g. OPWDD, ACCES-VR and DOL) in required time frames.
• Implement Person Centered Practices, employment, promotion of independence, and community integration in programs
• Develop and maintain positive relationships with businesses, funding sources, schools, and other agencies
• Other Operations Manager Duties
• Ensure program activities and billing conforms to Funding Source Service Delivery & Billing Guidelines and are in compliance with OMIG guidelines, and NYCRR guidelines.
• Certification in current EHR/CMIS system in order to ensure integrity in program modules, administration of billing units, invoicing, creating new queries, and other vital functions on the back end of the EHR module.
• Incident reporting for programs
• Supervises special vocational, employment, and quality improvement projects as assigned by AVP.
• Responsible for hire/terminations.
• Work effectively with employers to facilitate accommodations and mitigate issues for greater job retention.
• Knowledge and use of various online databases including: eMedNY, CHOICES, IRMA
• Other various duties as assigned by management

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• 3-5 years’ previous experience working in OPWDD Waiver Programming, preferably SEMP.
• Proficient and comfortable creating Excel spreadsheets to manage data and present information and develop charts and graphs
• Supervisory Experience a plus
• Experience with ID/MH population is a plus
• Excellent computer skills e.g. Microsoft Office Suite, Outlook 365, Teams, Zoom & EHR Database administration necessary (Must be able to help and trouble shoot common problems and set up that staff may have without needing to elevate to IT Support

Knowledge of Medicaid HCBS Waiver Services

Special Working Conditions

Travel required - including field visits to assure staff working remotely out in the field are following regulations and working effectively with participants and employers.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

#IND1

#IND2

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail] . We are happy to assist and ensure you have an equal opportunity to apply.