Field Supervisor - Mobile Patrol

Securitas USA; Wilmington (MA); On-site; USD 30,000 - 43,000; Full time

Job summary

Securitas USA in Wilmington, MA seeks an overnight Field Supervisor to oversee Mobile Patrol operations at multiple client locations. This hands-on leadership role requires guiding officers, coordinating routes, and responding to incidents to keep patrols on time and safe.

The role involves traveling across assigned sites, maintaining visibility over activity, and coordinating with local law enforcement when needed.

Qualifications

• Strong leadership to supervise overnight patrols across multiple locations.
• Clear and decisive decision making during incidents or changing conditions.
• Excellent communication with officers, clients, and leadership.
• Proficient with GPS and field tech to monitor routes and incidents.
• Ability to balance multiple priorities in a fast-paced overnight environment.

Responsibilities

• Supervise Mobile Patrol Officers on security tours and site inspections across client locations.
• Travel between client sites to provide field support and oversight.
• Monitor officer locations and tour progress throughout the shift.
• Coordinate route order and timing to complete patrols within windows.
• Re-route or reassign officers for call-outs or urgent requests.
• Respond to alarms, access issues, or security incidents in real time.
• Meet officers on-site to provide supervision and support as needed.
• Coordinate with local law enforcement for joint responses when required.
• Maintain ongoing communication for direction and safety accountability.
• Review reports for accuracy and address missing or late patrols.
• Ensure vehicle condition and safe operation throughout the shift.

Skills

Leadership

Decision making

Communication

Situational awareness

Time management

Tools

TrackTik software

GPS devices

Security reporting software

Job description

Pay: $26.50/hour

Location: Wilmington, MA

Employment Type: Full-Time

Schedule: Tuesday-Saturday, 11:00 PM-7:00 AM - 40 hours/week

Securitas is hiring a Field Supervisor to oversee overnight Mobile Patrol operations across multiple client locations. This is a hands‑on leadership position for an experienced security or public‑safety professional who can provide real‑time support to officers, coordinate changing route priorities, respond directly to incidents, and ensure patrol operations are completed accurately and on time.

Throughout the shift, the Field Supervisor travels across assigned patrol routes, maintains visibility over officer activity, responds to client locations when needed, and helps keep Mobile operations moving safely and efficiently.

What You’ll Do

• Supervise Mobile Patrol Officers conducting security tours and site inspections across multiple client locations
• Travel throughout assigned routes to provide field support, follow-up, and operational oversight
• Monitor officer locations and tour progress throughout the shift
• Coordinate route order and timing to ensure required patrols are completed within scheduled windows
• Re‑route or reassign officers when call‑outs, urgent requests, or site issues affect coverage
• Respond directly to alarms, access issues, suspicious activity, property damage, and other security incidents
• Meet officers at client locations when additional support or supervisory presence is needed
• Coordinate with local law enforcement when incidents require a joint response
• Maintain regular communication with officers for check‑ins, direction, and safety accountability
• Review digital tour and incident reports for accuracy and completeness
• Investigate missed, late, or incomplete patrols and address recurring issues
• Monitor patrol vehicle condition, mileage, and safe operation
• Escalate significant incidents and operational concerns to branch or client leadership as appropriate

TrackTik & Mobile Patrol Administration

• Using TrackTik to monitor checkpoint tours, GPS activity, incidents, and reports
• Verifying route and tour completion while officers are actively in the field
• Assisting with the setup and maintenance of site patrol tours
• Programming and replacing NFC checkpoint tags, barcodes, and QR checkpoints at client locations
• Configuring tour timing, checkpoint requirements, exception questions, and photo requirements
• Troubleshooting damaged or missing checkpoint equipment at assigned sites

What We’re Looking For

• Previous experience in law enforcement, military, security supervision, mobile patrol, emergency response, or a similar field‑based operations environment is strongly preferred
• Demonstrated leadership experience and the ability to provide clear direction to officers working across multiple locations
• Strong judgment and the ability to make sound decisions during incidents or changing operational conditions
• Comfortable spending the shift traveling between client locations and responding where support is needed
• Ability to manage multiple priorities across an active overnight patrol operation
• Strong communication skills and the ability to interact professionally with officers, clients, law enforcement, and branch leadership
• Strong attention to detail and follow‑through
• Ability to review reports and identify missed, late, or incomplete work
• Comfortable using GPS, smartphones, computers, and electronic security reporting systems while working throughout assigned routes
• Experience with TrackTik or similar security management software is preferred
• Valid driver’s license and ability to meet company driving requirements

Occasional availability by phone or text outside scheduled shift hours may be required for urgent operational matters.

Securitas provides training and support to help you succeed in the role and offers opportunities to continue developing your leadership and operations experience.