Field Supervisor - Mobile Patrol

Securitas Security Services USA, Inc.; Wilmington (MA); On-site; USD 30,000 - 43,000; Full time

Job summary

Securitas Inc. is seeking a Field Supervisor for overnight Mobile Patrol operations in Wilmington, MA. This full-time role oversees security patrols, responds to incidents, and coordinates routes across multiple client sites.

The position requires hands-on leadership, strong communication, and the ability to manage officers remotely and on the ground. The Field Supervisor will monitor GPS-based tours, verify completion of checkpoints, and adapt plans for urgent requests or coverage gaps.

Qualifications

• Experience in law enforcement, military, security supervision, mobile patrol, or similar field operations preferred.
• Ability to lead officers across multiple locations and provide clear direction.

Responsibilities

• Supervise Mobile Patrol Officers on security tours and site inspections across client locations.
• Travel routes to provide field support and oversight; monitor tour progress and adjust as needed.
• Coordinate route order and timing to ensure patrols meet schedules and coverage.
• Respond to alarms, access issues, and incidents; meet officers at locations when necessary.
• Maintain communication with officers for safety and direction; review reports for accuracy.

Skills

Overnight supervision

Leadership

GPS & tech use

TrackTik experience

Communication

Decision making

Multisite coordination

Driving license

Tools

TrackTik

GPS devices

Job description

Pay: $26.50/hour

Location: Wilmington, MA

Employment Type: Full-Time

Schedule: Tuesday–Saturday, 11:00 PM–7:00 AM — 40 hours/week

Securitas is hiring a Field Supervisor to oversee overnight Mobile Patrol operations across multiple client locations. This is a hands‑on leadership position for an experienced security or public‑safety professional who can provide real‑time support to officers, coordinate changing route priorities, respond directly to incidents, and ensure patrol operations are completed accurately and on time.

Throughout the shift, the Field Supervisor travels across assigned patrol routes, maintains visibility over officer activity, responds to client locations when needed, and helps keep Mobile operations moving safely and efficiently.

What You'll Do

• Supervise Mobile Patrol Officers conducting security tours and site inspections across multiple client locations
• Travel throughout assigned routes to provide field support, follow‑up, and operational oversight
• Monitor officer locations and tour progress throughout the shift
• Coordinate route order and timing to ensure required patrols are completed within scheduled windows
• Re‑route or reassign officers when call‑outs, urgent requests, or site issues affect coverage
• Respond directly to alarms, access issues, suspicious activity, property damage, and other security incidents
• Meet officers at client locations when additional support or supervisory presence is needed
• Coordinate with local law enforcement when incidents require a joint response
• Maintain regular communication with officers for check‑ins, direction, and safety accountability
• Review digital tour and incident reports for accuracy and completeness
• Investigate missed, late, or incomplete patrols and address recurring issues
• Monitor patrol vehicle condition, mileage, and safe operation
• Escalate significant incidents and operational concerns to branch or client leadership as appropriate

TrackTik & Mobile Patrol Administration

• Using TrackTik to monitor checkpoint tours, GPS activity, incidents, and reports
• Verifying route and tour completion while officers are actively in the field
• Assisting with the setup and maintenance of site patrol tours
• Programming and replacing NFC checkpoint tags, barcodes, and QR checkpoints at client locations
• Configuring tour timing, checkpoint requirements, exception questions, and photo requirements
• Troubleshooting damaged or missing checkpoint equipment at assigned sites

What We're Looking For

• Previous experience in law enforcement, military, security supervision, mobile patrol, emergency response, or a similar field-based operations environment is strongly preferred
• Demonstrated leadership experience and the ability to provide clear direction to officers working across multiple locations
• Strong judgment and the ability to make sound decisions during incidents or changing operational conditions
• Comfortable spending the shift traveling between client locations and responding where support is needed
• Ability to manage multiple priorities across an active overnight patrol operation
• Strong communication skills and the ability to interact professionally with officers, clients, law enforcement, and branch leadership
• Strong attention to detail and follow‑through
• Ability to review reports and identify missed, late, or incomplete work
• Comfortable using GPS, smartphones, computers, and electronic security reporting systems while working throughout assigned routes
• Experience with TrackTik or similar security management software is preferred
• Valid driver's license and ability to meet company driving requirements

Occasional availability by phone or text outside scheduled shift hours may be required for urgent operational matters.

Securitas provides training and support to help you succeed in the role and offers opportunities to continue developing your leadership and operations experience.

#NorthernNE

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service‑oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].