Tour Guide - NYC Attraction

Forrest Solutions; New York (NY); Hybrid; USD 34,440 - 48,216; Full time

Job summary

A major staffing agency is seeking experienced Tour Guides for a new attraction in Times Square. The role requires strong communication and customer service skills, with a preference for candidates who have NYC historical knowledge. Full and part-time positions are available, offering flexible hours, including evenings and weekends. Ideal candidates will possess a Bachelor's degree and experience in hospitality or entertainment.

Qualifications

• Excellent verbal and written communication skills in English.
• Minimum of 3 years experience as a Tour Guide or related role.
• Strong existing knowledge of NYC history and landmarks.

Responsibilities

• Greet all guests as they enter assigned areas.
• Provide facts and historical information about the city.
• Conduct in-depth walking tours and talks.

Skills

Verbal communication

Customer service

Historical knowledge of NYC

Fluency in additional languages

Microsoft Office Suite

Education

Bachelor’s degree or equivalent experience

Job description

1 day ago Be among the first 25 applicants

This range is provided by Forrest Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $35.00/hr

Direct message the job poster from Forrest Solutions

Overview

Seeking experienced NYC Tour Guides for our client—a major new attraction opening in Times Square this fall! As a Tour Guide, you will introduce visitors to the attraction’s many offerings and share information on the history of the building and neighborhood.

Full and Part Time opportunities available!

Responsibilities

• Greet all guests as they enter assigned areas
• Ensure safety of all guests while waiting on tour or in assigned areas
• Provide facts and historical information about the city and visible landmarks
• Point out features of interest, speaking at length with regard, and answering related questions
• Conduct in-depth, specialized talks and walking tours
• Provide the highest level of customer service for the guest, resolving issues, and referring to any issue that is unable to be satisfactorily addressed to a supervisor-/leader-on-duty
• Create and prepare specified tour material as needed
• Perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
• Work non-traditional hours, nights, weekends, and holidays – as necessary
• Perform other duties as assigned by leadership

Qualifications

• Bachelor’s degree or equivalent experience and training preferred
• An NYC Sightseeing License is preferred but not required
• Excellent verbal and written communication skills in English
• Fluency in a language other than English is a major plus
• Minimum of 3 years Tour Guide or related experience, preferably in an attraction, entertainment, or hospitality environment
• Strong existing knowledge of NYC history and landmarks
• Must be naturally personable, friendly, and welcoming and possess the highest level of demonstrated professionalism and customer service
• A fast learner who can absorb historical facts and data quickly
• Skilled in Microsoft Office Suite of applications (i.e., Excel; PowerPoint; Word) – interest and proficiency in interactive presentations and social media a plus
• Part time availability – At least 15 hours per week, mainly on afternoons, evenings, and weekends, and holidays
• Full time availability – 40 hours per week over 5 shifts including evenings, weekends, and holidays

Seniority level

Associate

Employment type

Full-time

Job function

Management and Manufacturing; Industries: Staffing and Recruiting