Field Specimen Processor (Minneapolis, MN)

ACM Global Laboratories, Inc.; Minneapolis, Northern (MN, KY); Hybrid; USD 17,000 - 30,000; Part time

Job summary

ACM Global Laboratories, Inc. is seeking a Field Specimen Processor in Minneapolis. This role focuses on collecting and shipping patient specimens accurately and efficiently, while supporting Customer Services with payments, calls, portal assistance, and project-based tasks.

Work is part-time (4 hours per week), with sessions Monday and Thursday 10 AM to 12 PM. Candidates should have a high school diploma and strong communication, empathy, and problem-solving skills to handle inquiries and

Qualifications

• High school diploma or equivalent required.
• Excellent communication and active listening skills.
• Ability to handle payments and customer inquiries.
• Prior field specimen collection experience not required.

Responsibilities

• Greet patients and collect required billing and testing information.
• Collect urine and oral fluid specimens for testing.
• Package and ship specimens following SOP.
• Assist with DRUGSCAN portals and CRM log tasks.
• Handle patient payments and provide customer service over calls.
• Maintain safety and PPE procedures.
• Assist with supply orders and field service duties.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Time management

Adaptability

Education

High school diploma or equivalent

Job description

**Hours Per Week:**4 hours**Schedule:**Monday and Thursday 10 AM - 12 PM**SUMMARY**The Field Specimen Processor is responsible for collecting and shipping patient specimens in an accurate, efficient and timely manner. In addition to Field Service responsibilities, is responsible for supporting Customer Services needs such as payment collections, customer calls, portal assistance, and project-based needs.**RESPONSIBILITIES*** Greet and identify patient.* Obtain billing and testing information according to SOP.* Collect urine and oral fluid specimens for testing (observe collection as needed).* Package and prepare specimens for shipping.* Adheres to all HIPAA and DRUGSCAN compliance policies as they pertain to patient information, orders and billing processes* Complies with safety rules and regulations to include proper handling proce* dures of samples, cleanliness and neatness of workstations and proper use of personal protective equipment.* Manage collection supplies.* Perform customer service duties to include phone inquiries and patient encounters as needed.* Collects patient payments as needed.* Assist with Customer Service pickup requests as needed.* Answer incoming calls from clients as needed.* Make outbound calls as needed for missing information.* Place supply orders as needed.* Assist clients with DRUGSCAN portals as needed.* Manage shared inboxes as needed.* Log tasks with CRM as needed.* Perform all other duties as assigned by supervisor/management.**REQUIRED QUALIFICATIONS*** High school diploma or equivalency required.**PREFERRED QUALIFICATIONS*** Excellent communication* Active listening* Empathy* Problem-solving abilities* Positive attitude* Time management* Adaptability* 1 year of customer service experience preferred.**PHYSICAL REQUIREMENTS:**Moderate - Clinical - Moderate clinical roles are patient facing roles that require continual movement, including standing, walking, and lifting 20-50 lbs., along with pushing and pulling medical equipment and assisting with patient positioning. Employees perform frequent bending, twisting, and reaching while completing fine motor tasks in busy or confined clinical environments. High sensory acuity is essential for monitoring patient status and responding to alarms or safety concerns. Emotional and cognitive demands are substantial, involving decision-making under pressure, responding to emergencies, and maintaining sustained focus. Environmental exposures include infectious agents, bodily fluids, chemicals, and radiation. TB testing, mask-fit testing, and physical exams are common requirements.**Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.****Job Title:**Field Specimen Processor**Department:**Field Services**Location:**1250 Moore Lake Dr E, Minneapolis, MN 55432