Field Specialist

Stronghouse; Iowa (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Stronghouse in Iowa is seeking a skilled service technician for home repairs, including roofing, siding, and windows. The ideal candidate will manage service calls and perform various repairs while ensuring clear communication with homeowners.

Candidates with experience in construction or related fields and sound organizational skills are encouraged to apply. Stronghouse values quality service and commitment to customer satisfaction.

Qualifications

• Experience in construction, remodeling, or a related field.
• Familiarity with roofing, siding, windows, gutters, and decking.
• Strong organizational and time management skills.

Responsibilities

• Coordinate and prioritize service calls.
• Communicate appointment details and schedule changes.
• Perform small to midsize repairs on various home structures.

Skills

Previous experience in construction

Organizational skills

Time management skills

Communication skills

Ability to operate power tools safely

Tools

Power tools

Delivery vehicles

Job description

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes.

Role Description and Expectations

• Service Coordination
• Review and prioritize service calls using appropriate CRM/Project Management
• Communicate appointment details and schedule changes with homeowners as needed
• Assess on-site issues and determine the best course of action for resolution
• Material Management
• Pick up and deliver materials required for service jobs efficientlyRemove excess materials and debris from service sites
• Service Repair
• Perform small to midsize repairs involving roofing, siding, windows, gutters, doors and decking
• Follow proper installation and repair procedures to ensure lasting quality
• Customer Communication
• Clearly explain scope of work, timelines, and any costs to homeowners as needed
• Provide excellent service and encourage positive reviews upon completion
• Compliance & Safety
• Follow all safety protocols during job site visits and while transporting
• Recordkeeping
• Document service details, photos, and notes in appropriate database

Qualifications

• Previous experience in construction, remodeling, or related field
• Familiarity with one or more of the following roofing, siding, windows, gutters, decking and doors
• Strong organizational and time management skills
• Ability to operate power tools, hand tools, and delivery vehicles safely and efficiently
• Clear, professional communication with both customers and team members

As set forth in Stronghouse’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.