Field & Shop Service Leader

Carolina-CAT / LiftOne; Greensboro (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

LiftOne is seeking a Service Supervisor to coordinate customer service activities across shop and field operations and to lead a technician team. The role emphasizes lean practices, safety, and continuous improvement while ensuring high quality and on-time delivery of service.

You will manage work orders, track performance, and mentor technicians in a fast-paced environment. The ideal candidate will have a strong leadership background, excellent communication skills, and experience with lean

Qualifications

• Bachelor’s degree from a four-year college or university preferred; in addition to two - four years’ related experience and/or training; or equivalent combination of education and experience.
• Proven leadership experience with a strong track record of results
• Excellent verbal and written communications skills
• Ability to solve practical problems and deal with a variety of concrete variables
• Strong listening and presentation skills
• Experience with lean operating systems and continuous improvement preferred
• Experience with material handling or other service‑oriented industries preferred
• Experience with lean operating systems and continuous improvement preferred

Responsibilities

• Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability
• Moderate technician team meetings and elevate roadblocks or hurdles to the service manager or central support resources
• Visit with customers, support techs, and follow up on quality in the field on occasion
• Establish the safety culture and ensure adherence to all company safety policies along with company policies and best practices
• Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized
• Dispatch and manage all work orders and cross‑level work between resources
• Drive accountability for quality standard and ensure good appearance of tech vans and inventory levels
• Manage the preventative maintenance program to achieve the company standards of completion
• Aggregate and elevate the voice of the technician to ensure we are removing roadblocks for our key customer service touchpoints
• Conduct performance appraisals, training and development activities for technicians (e.g. promotions, salary increases, terminations, disciplinary actions, etc.)
• Assist in determining technician staffing levels and technician career development
• Other duties as assigned.

Skills

Leadership

Verbal & written communication

Listening & presentation

Problem solving

Lean methodology

Microsoft Office

Salesforce

SAP

ServiceMax

Education

Bachelor’s degree

Tools

Salesforce

SAP

ServiceMax

Job description

LiftOne is seeking a Service Supervisor to coordinate customer service activities across shop and field operations and to lead a technician team. The role emphasizes lean practices, safety, and continuous improvement while ensuring high quality and on-time delivery of service.

You will manage work orders, track performance, and mentor technicians in a fast-paced environment. The ideal candidate will have a strong leadership background, excellent communication skills, and experience with lean