Service Operations Lead

Weisiger Group; Knoxville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

LiftOne is seeking a Service Supervisor to coordinate customer service activities across the shop and field, leading technicians and driving safety, quality and efficiency. The role emphasizes lean practices, scheduling, timesheets, and work orders with a focus on team leadership and continuous improvement.

Excellent communication, problem-solving and organizational skills are required. This position offers growth into leadership roles and requires collaboration with service teams to deliver

Qualifications

• Bachelor's degree from a four-year college or university preferred; in addition to two - four years' related experience and/or training; or equivalent combination of education and experience.
• Proven leadership experience with a strong track record of results
• Excellent verbal and written communications skills
• Ability to solve practical problems and deal with a variety of concrete variables
• Strong listening and presentation skills
• Experience with material handling or other service-oriented industries preferred
• Experience with lean operating systems and continuous improvement preferred

Responsibilities

• Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability
• Moderate technician team meetings and elevate roadblocks or hurdles to the service manager or central support resources
• Visit with customers, support techs, and follow up on quality in the field on occasion
• Establish the safety culture and ensure adherence to all company safety policies along with company policies and best practices
• Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized
• Dispatch and manage all work orders and cross-level work between resources
• Drive accountability for quality standard and ensure good appearance of tech vans and inventory levels
• Aggregate and elevate the voice of the technician to ensure we are removing roadblocks for our key customer service touchpoints
• Conduct performance appraisals, training and development activities for technicians (e.g. promotions, salary increases, terminations, disciplinary actions, etc.)
• Assist in determining technician staffing levels and technician career development
• Other duties as assigned.

Skills

Leadership

Communication

Lean operations

Problem solving

Team coordination

Education

Bachelor's degree

Tools

Salesforce

SAP

ServiceMax

MS Office

Job description

LiftOne is seeking a Service Supervisor to coordinate customer service activities across the shop and field, leading technicians and driving safety, quality and efficiency. The role emphasizes lean practices, scheduling, timesheets, and work orders with a focus on team leadership and continuous improvement.

Excellent communication, problem-solving and organizational skills are required. This position offers growth into leadership roles and requires collaboration with service teams to deliver