Field Services Technician - Tuscaloosa, AL

NRG Energy; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated Field Services Technicians to join their innovative Smart Home team. This role offers a unique opportunity to install and service advanced technology, ensuring customers enjoy a smarter, safer home experience. With competitive pay and uncapped commission, you can maximize your earnings while receiving comprehensive training and support. Enjoy a flexible 4/10 work schedule, a company-provided vehicle, and numerous employee benefits, including paid time off and medical insurance. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Competitive hourly base pay plus uncapped commission

Comprehensive paid training

Company-provided take-home vehicle

Cell phone provided

All necessary tools provided

Ten paid holidays

Two weeks paid time off

Employee discounts on smart home products

Medical, dental, vision, and life insurance

401(k) plan with company match

Qualifications

• Motivated individuals with a knack for technology and sales.
• Experience in customer service and field technician roles is preferred.

Responsibilities

• Install and service cutting-edge technology for smart homes.
• Provide expert-level support to customers and maximize earnings.

Skills

Exceptional customer service skills

Sales experience

Field technician experience

Ability to work independently

Tools

Work tablet

Tools for installation

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home provider in the United States, dedicated to redefining the home experience with intelligent products and services. We aim to proactively protect and connect our customers to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

We are adding to our Field Services Technician team and are seeking motivated, customer-focused, coachable individuals with a knack for technology and sales.

Why Join Our Technician Team?

• Competitive hourly base pay plus uncapped commission
• Comprehensive paid training, ongoing coaching, and support
• Company-provided take-home vehicle and gas card
• Cell phone and work tablet provided
• All necessary tools provided — shipped directly to you
• 4/10 work schedule with home dispatch; we pay for drive time to/from and between appointments

Why Join Vivint?

• Ten paid holidays
• Two weeks paid time off
• Employee discounts on smart home products
• Medical, dental, vision, and life insurance
• 401(k) plan with company match
• Opportunities for career development and leadership
• Recognized as one of Fast Company’s World’s 50 Most Innovative Companies, Forbes’ America’s Best Employers, and a Best Employer for Diversity

A Day in the Life:

As a Field Services Technician, you will install and service cutting-edge technology, providing expert-level support. You can maximize your earnings by leveraging service and installation appointments into leads and additional revenue. Customers will rely on your honesty and integrity to offer peace of mind.

Who We’re Looking For:

Our team includes individuals from diverse backgrounds and experience levels. We invest in training and support, welcoming experienced technicians, sales professionals seeking a change, or motivated, coachable individuals.

• Exceptional customer service skills
• Sales experience (car, retail, insurance, B2C, call center)
• Field technician experience (cable, internet, pest control, lawn, construction, solar)
• Clean driving record and valid license
• Ability to work independently and in a team

Physical Demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet
• Work in attics and tight spaces
• Bend, kneel, crouch, and stand for extended periods

We prioritize safety; technicians will conduct safety analyses of each home to ensure a safe environment for all.

NRG Energy maintains a drug- and alcohol-free workplace. Employees are subject to periodic drug testing, including random, post-accident, and reasonable suspicion tests, as permitted by law. We are an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities. Salary and level may be adjusted based on experience and skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official job description on file with Talent.