Field Services Technician - Fayetteville, NC

Vivint; Fayetteville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Vivint is seeking a Field Services Technician in Fayetteville, NC, to provide expert installation and service of smart home technology. The role requires exceptional customer service and sales skills, with comprehensive training provided. Join a team dedicated to creating smarter, safer homes with a focus on safety and customer satisfaction.

Benefits

Comprehensive paid training

Company take-home vehicle and gas card

Cell phone and work tablet

Two weeks paid time off

401(k) plan with matching

Qualifications

• Exceptional customer service skills required.
• Sales experience in various fields preferred.
• Field technician experience in related areas is a plus.

Responsibilities

• Provide expert installation and service of technology.
• Maximize earning potential through service and installation leads.
• Conduct safety analyses of homes for safe workplace.

Skills

Customer service

Sales experience

Field technician experience

Job description

Field Services Technician - Fayetteville, NC

May 19, 2025

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

We are adding to our Field Services Technician team and looking for motivated, customer-focused, and coachable individuals who have a knack for technology and sales.

Why Join Our Technician Team?

• Comprehensive paid training & ongoing coaching and support
• Company take-home vehicle and gas card
• Cell phone and work tablet
• All tools necessary to perform the job will be shipped directly to you
• 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments

Why Join Vivint?

• Ten paid holidays
• Two weeks paid time off
• Employee pricing on smart home products
• 401(k) plan with matching
• Career development and leadership opportunities
• Recognition as one of Fast Company's World's 50 Most Innovative Companies, Forbes' list of America's Best Employers, and a Best Employer for Diversity

A Day in the Life:

As a member of our Field Services Technician team, you'll provide expert installation and service of cutting-edge technology. You will have the opportunity to maximize your earning potential by leveraging service and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity, offering peace of mind.

Who We're Looking For:

Our technician team comprises individuals from diverse backgrounds and experience levels. We believe in investing in our employees through comprehensive training and support. Whether you're an experienced technician, a sales professional seeking a change, or a motivated, coachable individual, we want to hear from you!

• Exceptional customer service skills
• Sales experience (car sales, retail sales, insurance sales, B2C sales, call center experience)
• Field technician experience (cable installation, internet installation, pest control, lawn maintenance, construction, solar technician)
• Clean driving record and valid license
• Ability to thrive both independently and in a team environment

Physical Demands of the Job:

• Lift and carry up to 45 lbs
• Climb ladders up to 14 feet
• Work in attics and other limited-space areas
• Bend, kneel, crouch, and stand for extended periods

Safety is a top priority at Vivint. Field Services technicians will conduct safety analyses of every home to ensure a safe workplace for themselves and customers.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic random drug testing, post-accident, and reasonable suspicion testing, as permitted by law and applicable collective bargaining agreements. EOE AA M/F/Protected Veteran Status/Disability. Salary and level may be adjusted based on experience or skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.