Field Services Technician

Everstream; Kalamazoo (MI); On-site; USD 48,000 - 66,000; Full time

Job summary

A leading telecommunications provider is seeking a Field Services Technician in Kalamazoo, MI. This role involves installation, maintenance, and troubleshooting of fiber optic systems, requiring 2+ years of experience. Candidates should demonstrate a strong safety mindset, technical proficiency, and excellent communication skills while working across teams to maintain service continuity and customer satisfaction.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Qualifications

• 2+ years installing/troubleshooting fiber optic and Ethernet.
• Demonstrated ability to read and follow technical documents.
• 1+ years testing high speed telecom services.

Responsibilities

• Install and maintain telecommunications equipment.
• Troubleshoot equipment and perform network site audits.
• Manage construction projects and support Level I and II Technicians.

Skills

Safety mindset

Troubleshooting

Technical documentation

IP networking

Communication

Tools

Cyan

Cisco ONS

OTDR

Fusion Splicer

Job description

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Position Summary

The Field Services Technician an extension of the various Engineering, Installation & Construction groups in the field. The Field Services Technician should be familiar with tools, equipment, standards, and deciphering technical documentation, to follow instructions to complete installations and assist with troubleshooting. They should have hands-on experience in aerial and underground fiber construction for carrier-grade fiber networks as well as installation and maintenance of telecommunications equipment. This position includes

Title: Field Services Technician

Location(s): Western Michigan

Position Summary

The Field Services Technician an extension of the various Engineering, Installation & Construction groups in the field. The Field Services Technician should be familiar with tools, equipment, standards, and deciphering technical documentation, to follow instructions to complete installations and assist with troubleshooting. They should have hands-on experience in aerial and underground fiber construction for carrier-grade fiber networks as well as installation and maintenance of telecommunications equipment. This position includes

construction and trouble management responsibilities for all aspects of physical fiber optic plant and electronics.

Primary Responsibilities

• Install and maintain various types of telecommunications equipment such as Cyan, Juniper, Accedian, Overture, Ceyna, Adtran OptiX/MX2800 series/908 series/TA series, Cisco ONS, various Cisco routers and switches, etc.
• Regular use of power tools and equipment related to installation and maintenance of network equipment.
• Work with AC and DC power in the capacity of installing equipment, as well as battery strings and rectifier units.
• Troubleshoot equipment including OTDR/Light Meter, TBERD, Ethernet Test Set, Toner, etc.
• IP networking
• Configure CPE equipment with use of templates.
• Navigation of a CLI and menu tree
• Prompt communication and updating of orders, tickets, documentation, etc.
• Work with other departments (such as NOC, Transport Engineering, Core, Service Delivery, etc.) to ensure customer is being supported from ‘start to finish’ and issues/concerns resolved in a timely matter. Escalate tickets appropriately, if needed.
• Support Level I and II Technicians plan to complete tasks in a way that minimizes network outages and maximizes customer uptime (i.e. 99.999 mentality).
• Support the development of Standard Operating Procedures (SOPs), update out-of-date procedures (as needed) and support efficiency efforts.
• Document and maintain detailed records of issues related to customer and equipment (including configuration and troubleshooting, resolution, etc.)
• Perform network site audits and recommend network changes and improvements.
• Communicate inventory and material needs to the Manager, Inside Plant for review and ordering, support with ordering (as needed).
• Manage multiple fiber plant construction projects to include overseeing permitting for your projects and construction activities and vendors as well as materials procurement organizations and partners.
• Perform pre-construction walk outs to determine most optimal fiber routes for customer laterals and backbone.
• Develop accurate Statement of Work (SOW) packages to include cost estimates and Outside and In-Building Fiber routes (primarily in CAD or Google Earth formats)
• Perform fiber optic and Ethernet line testing in relation to accepting newly installed plant or trouble repairs. Testing will include the use of OTDR and/or other similar Test Sets.
• Perform Post construction Quality Assurance of contractors work to ensure work is met to Standard Telecommunication Construction Standards and has met the Scope of Work requirements
• Availability to perform on-call work as prescribed to include after-hours (nights and weekends) call-outs
• Completes overnight maintenance activities and takes a turn in the on-call rotation 24/7 including some holidays.
  
  

Requirements

• 2+ years installing/troubleshooting Fiber Optic and Ethernet Physical transport in a service provider environment.
• Demonstrated ability to read and follow technical documents and update technical documentation per company standards.
• Safety 1 st mindset with respect to safe work standards (including PPE, process, and procedures)
• Ability to scope and specify technical solutions to satisfy internal and external requirements.
• Ability to locate routes and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network
• 1+ years testing and delivering high speed telecom services using test units such as OTDR, Fusion Splicer, Power Meter, or other telecommunications test sets.
• 1+ years directly managing inside and outside plant construction projects, capital budgets, and contractors.
• 1+ years developing fiber routes for both outside placement and in-building placement
• Ability to work overtime and on-call rotation 24/7 including some holidays, as needed.
  
  

Preferred Qualifications

• 1-2 years Relevant Experience; including:
• 1+ years of experience Installing/troubleshooting fiber optic and Ethernet transport/hardware in a service provider environment.
• 1+ years of experience working with customers and effectively resolving customer issues.
• 1+ years of previous work experience Installing and maintaining multiple types of telecommunications equipment such as Juniper, Accedian, Overture, Cyan, Adtran OptiX/MX2800 series/908 series/TA series, Cisco ONS, various Cisco routers and switches, etc. with some oversight.
• Experience installing and troubleshooting services at wireless towers.
• Basic cabling skills (Cat5-7, fiber jumper)
• DWDM, CWDM, ATM and Ethernet architecture experience
• Experience working in a datacenter or central office environment supporting fiber optic-based networks and devices.
• Current Fiber Optic (FOT) or BICSI Certifications (Installation and Testing)
• Previous experience using inside/outside plant topology software such as 3 GIS and Salesforce.
  

Physical Requirements

• Ability to work in all climates.
• Ability to lift 60lbs.
  
  

Benefits

Everstream Solutions LLC offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.

Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify , a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at [e-mail] .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Telecommunications

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