Field Services Technician

ZipRecruiter; City of Syracuse (NY); Remote; USD 37,000 - 53,000; Full time

Job summary

A leading company is seeking a Field Service Technician for its Syracuse/Binghamton area. The position involves maintenance and repairs of ATM components while upholding the highest customer service standards. Ideal candidates are mechanically inclined, possess strong problem-solving skills, and have a flexible schedule to accommodate various shifts.

Qualifications

• 0-1 years of related experience preferred.
• Reliable transportation required.
• Smartphone to access work orders.

Responsibilities

• Perform maintenance, repairs, and replace components.
• Maintain parts inventory and provide status reports.
• Diagnose problems and take ownership of customer issues.

Skills

Mechanical aptitude

Problem-solving

Independence

Quick learner

Education

High School Diploma or equivalent

Associate degree (preferred)

Tools

Basic tools (screwdrivers)

Job description

Job Description

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Take ownership of customer issues until resolution according to SLA agreements.
• Practice security safety procedures when working with ATMs and within financial institutions.
• Complete NCR-specific training and certifications.
• Report calls and activities accurately and promptly, along with other required reporting.

The Field Service Technician position may require the following:

• Bending, squatting, walking, standing, or sitting for prolonged periods.
• Prolonged travel based on your service area.
• Lifting and carrying tools or parts weighing between 1-50 lbs.
• Dispatch on a call-by-call basis or follow a daily schedule.
• Work on rotating shifts, nights, and weekends.

Industry experience preferred: Mechanical/hands-on work.

Basic Qualifications:

• High School Diploma or equivalent, 0-1 years of related experience.
• Reliable transportation.
• A smartphone (Android or iPhone) to receive work orders and access support documentation.
• Basic tools, including #1 and #2 flathead and Phillips screwdrivers.

Required Availability, Experience, and Skills:

• Flexible schedule including nights, weekends, overtime, and on-call shifts.
• High integrity and ability to work independently.
• Basic electrical and mechanical aptitude and knowledge.
• Good problem-solving skills, quick learner, and ability to work under pressure.

Qualifications:

• Associate degree preferred.
• Previous experience with NCR or similar equipment is a plus.

Note: Mileage is not reimbursable; include this in your pay rates.

Location: Remote, 5 days a week in Syracuse/Binghamton area.