Field Services Technician

Quantum World Technologies Inc.; Bridgewater (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Quantum World Technologies Inc. is seeking a proactive Field Services Technician to support our Bridgewater Distribution Facility onsite. You will learn new technologies, troubleshoot network and RF devices, and collaborate with onsite teams to resolve incidents and support printers and labeling devices. The role emphasizes ITIL-based incident and asset management and cross-functional teamwork to improve operations.

Qualifications

• Experience in distribution center/pharma/manufacturing support environments.
• Associates degree in computer science preferred.
• Minimum 5 years of site IT support and incident management experience.
• Minimum 5 years of project support.
• Understanding of Computer System Validation and 21 CFR Part 11.

Responsibilities

• Learn and implement new technologies while delivering support.
• Perform and assist with basic network RF guns and computer troubleshooting.
• Coordinate to resolve incidents related to applications within the Distribution Facility under TS Site Lead guidance.
• Assist with priority ticket investigations and resolution processes.
• Provide support to Wireless team for troubleshooting and deploying RF devices.

Skills

Shopfloor Field Support

IT Helpdesk

Incident Management

Field Troubleshooting

Education

Associate's degree in Computer Science

Tools

PuTTY

Windows 10/11

Printer setup

Zebra printers

Job description

Location- Bridgewater Massachusetts Onsite Role

Position Summary

We are seeking a proactive and techsavvy Field Services Technician to support our DistributionManufacturing Facility The ideal candidate will demonstrate a strong ability to learn new technologies while providing topnotch support to both internal teams and external clients

Key Responsibilities

Learn and implement new technologies while delivering support as required

Perform and assist with basic network RF guns and computer troubleshooting

Act as a coordinator to resolve incidents related to applications within the Distribution Facility following guidance from the Technical Services TS Site Lead

Assist the TS Site Lead with reliability calls for highpriority tickets P1P2 during investigations and resolution processes

Provide support to the Wireless team specifically for troubleshooting and deploying RF device handhelds

Collaborate with onsite deskside support technicians for troubleshooting equipment including labeldocument printers USB barcode scanners and more Familiarity with Zebra Xerox Ricoh and Dymo label printers is desirable

Support the Server Room hardware maintenance team in collaboration with the TS Site Lead and deskside support technicians

Possess knowledge in a variety of software applications including Loftware Dymo Connect PuTTY WMS Blue Yonder SAP Windows 10 and 11 servicing CBB LSTC IoT Office 365 Office 2019 Professional Power BI Personal Print Manager LRS Beyond Trust Privileged Remote Access PRA ServiceNow SharePoint and Zscaler

Demonstrate a strong understanding of ITIL processes particularly in service and asset management

Identify and understand business processes challenges and opportunities for enhancement

Collaborate with the TS Site Lead to contribute to and shape strategies aimed at transforming customer engagement experience and insights

Develop and manage comprehensive business requirements and user stories

Oversee TS partners and other thirdparty providers to ensure highquality deliverables

Lead project management efforts for key strategic projects ensuring adherence to appropriate processes metrics and keeping stakeholders updated

Stay current with technological advancements and continuously evolve personal technology skills

Create and maintain Standard Operating Procedures SOPs work instructions and other compliance documentation

Conduct periodic reviews of system SOPs to ensure they remain relevant and compliant

Develop and adjust project plans while engaging with stakeholders to address complex challenges and drive issue resolution in a timely manner escalates issues as necessary to meet deadlines

Keep managerial staff and key project stakeholders informed regarding project issues resolutions risks and the overall status of ongoing projects

Lead and develop crossfunctional teams during the implementation of strategic supply chain initiatives particularly for largescale portfolio changes as directed by the TS Site Lead

Qualifications

Prior work in Distribution CenterPharmaManufacturing plant most wanted

Associates degree in computer science preferred

Minimum 5 years of experience in handling Site IT support and incident management

Minimum 5 years project support

Understanding of Computer System Validation GxP GDP GWP GMP or 21 CFR Part 11

Relevant experience as a field services or technical support role

Strong troubleshooting skills and a keen ability to learn new technologies

Excellent communication skills and the ability to work collaboratively in a team environment

Awareness of business operations and processes within a technical context

Knowledge of ITILITSM and experience with project management methodologies

Familiarity with desktop and server environments as well as common software applications

Skills

Mandatory Skills : Shopfloor Field Support