Field Service Technician

Galent; Bridgewater (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Galent in Bridgewater, MA is seeking a proactive Field Services Technician for an onsite role at our Distribution Manufacturing Facility. You will support internal teams and external clients, learn new technologies, and triage IT incidents with emphasis on RF devices, printers, and server hardware.

You will work with cross-functional teams, improve processes, and develop SOPs while staying current with evolving tech and industry best practices.

Qualifications

• Prior work in Distribution Center/Pharma/Manufacturing plant preferred.
• Need experience in handling Site IT support and incident management.
• Understanding of Computer System Validation GxP GDP GWP GMP or 21 CFR Part 11.
• Relevant experience as a field services or technical support role.
• Familiarity with ITIL/ITSM and project management methodologies.
• Knowledge of desktop and server environments and common software applications.

Responsibilities

• Learn and implement new technologies while delivering support as required.
• Perform and assist with basic network RF guns and computer troubleshooting.
• Coordinate incident resolution for applications within the Distribution Facility under guidance from the TS Site Lead.
• Assist the TS Site Lead with high-priority tickets during investigations and resolution.
• Provide support to the Wireless team for troubleshooting and deploying RF device handhelds.
• Collaborate with onsite deskside support for printers and related peripherals.
• Support Server Room hardware maintenance with the TS Site Lead and deskside team.
• Create and maintain SOPs, work instructions, and compliance documentation.

Skills

Troubleshooting

Learning mindset

Communication skills

ITIL

Education

Associate degree in Computer Science

Tools

Loftware

Dymo Connect

PuTTY

WMS

SAP

Windows 10/11

Office 365

Power BI

SharePoint

Privileged Remote Access

ServiceNow

Zscaler

Job description

Location Bridgewater Massachusetts (Onsite)

Position Summary:

We are seeking a proactive and tech savvy Field Services Technician to support our Distribution Manufacturing Facility The ideal candidate will demonstrate a strong ability to learn new technologies while providing topnotch support to both internal teams and external clients

Key Responsibilities:

• Learn and implement new technologies while delivering support as required
• Perform and assist with basic network RF guns and computer troubleshooting
• Act as a coordinator to resolve incidents related to applications within the Distribution Facility following guidance from the Technical Services TS Site Lead
• Assist the TS Site Lead with reliability calls for highpriority tickets P1P2 during investigations and resolution processes
• Provide support to the Wireless team specifically for troubleshooting and deploying RF device handhelds
• Collaborate with onsite deskside support technicians for troubleshooting equipment including labeldocument printers USB barcode scanners and more Familiarity with Zebra Xerox Ricoh and Dymo label printers is desirable
• Support the Server Room hardware maintenance team in collaboration with the TS Site Lead and deskside support technicians
• Possess knowledge in a variety of software applications including Loftware Dymo Connect PuTTY WMS Blue Yonder SAP Windows 10 and 11 servicing CBB LSTC IoT Office 365 Office 2019 Professional Power BI Personal Print Manager LRS Beyond Trust Privileged Remote Access PRA ServiceNow SharePoint and Zscaler
• Demonstrate a strong understanding of ITIL processes particularly in service and asset management
• Identify and understand business processes challenges and opportunities for enhancement
• Collaborate with the TS Site Lead to contribute to and shape strategies aimed at transforming customer engagement experience and insights
• Develop and manage comprehensive business requirements and user stories
• Oversee TS partners and other thirdparty providers to ensure highquality deliverables
• Lead project management efforts for key strategic projects ensuring adherence to appropriate processes metrics and keeping stakeholders updated
• Stay current with technological advancements and continuously evolve personal technology skills
• Create and maintain Standard Operating Procedures SOPs work instructions and other compliance documentation
• Conduct periodic reviews of system SOPs to ensure they remain relevant and compliant
• Develop and adjust project plans while engaging with stakeholders to address complex challenges and drive issue resolution in a timely manner escalates issues as necessary to meet deadlines
• Keep managerial staff and key project stakeholders informed regarding project issues resolutions risks and the overall status of ongoing projects
• Lead and develop crossfunctional teams during the implementation of strategic supply chain initiatives particularly for largescale portfolio changes as directed by the TS Site Lead

Qualifications

• Prior work in Distribution CenterPharmaManufacturing plant most wanted
• Associates degree in computer science preferred
• Need experience in handling Site IT support and incident management
• Understanding of Computer System Validation GxP GDP GWP GMP or 21 CFR Part 11
• Relevant experience as a field services or technical support role
• Strong troubleshooting skills and a keen ability to learn new technologies
• Excellent communication skills and the ability to work collaboratively in a team environment
• Awareness of business operations and processes within a technical context
• Knowledge of ITILITSM and experience with project management methodologies
• Familiarity with desktop and server environments as well as common software applications

Skills

Mandatory Skills :

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf