Field Services Technician

Zones, LLC; Baltimore (MD); On-site; USD 48,216 - 55,104; Full time

Benefits offered by this job

Mileage reimbursement

Cell phone reimbursement

Medical, dental, vision coverage

401(k) with matching

Paid time off

Job summary

Zones, LLC is seeking a Field Services Technician to deliver hardware, software, and cable-infrastructure support across PC, network, and field environments. Responsibilities include installation, configuration, and problem resolution with travel to customer sites, occasional overnight stays, and documentation of work performed.

Qualified candidates bring 5+ years in PC systems, cabling, and POS environments, plus A+ certification.

Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• At least 5 years of experience with PC systems, peripherals, structural cabling, and common software programs and operating systems.
• Experience with Waystation, Restaurant Builder, NewPOS.
• A+ certification.
• Ability to travel up to 75% of the time, including weekend departures, off‑hour travel, and frequent overnight stays.
• Retail and point‑of‑sale experience.
• Server and network rack and stack and connectivity experience.
• Familiarity with standard Windows operating systems and Office suites.
• Apple iOS knowledge.
• Ability to conduct thorough inventory and asset recording and complete paperwork, including vendor warranties.
• Ability to perform final configuration tasks on customer premises.
• Excellent customer service and communication skills.
• Digital signage experience desired.

Responsibilities

• Install, configure, and support new hardware and software infrastructure.
• Ensure that hardware and software systems are maintained.
• Provide technical support to users with varying levels of IT knowledge and competence.
• Create work instructions and installation documentation.
• Act as the liaison between the Zones team and the customer.
• Travel to customer locations and possess a flexible work schedule, including overnight stays.
• Provide own vehicle with mileage reimbursement.
• Provide own cell phone (monthly company reimbursement).
• Other duties as assigned.

Skills

PC hardware support

Technical troubleshooting

Documentation

Driver installation

Customer service

Communication skills

Education

High school diploma

Associate degree preferred

Tools

Waystation

Restaurant Builder

NewPOS

Windows OS

Office suites

Job description

Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end‑to‑end service offerings, there’s really only one: Zones – First Choice for IT.TM. Zones is a global solution provider of end‑to‑end IT solutions, operating in more than 120 countries and specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. As a Minority Business Enterprise in business for over 35 years, Zones partners with key vendors such as Microsoft, Apple, Cisco, Lenovo, Adobe, and others to build digital infrastructures that transform business operations.

Position Overview

As a Field Services Technician, you will provide hardware, software, and structural cabling technical service and support, installation, configuration, and problem resolution in PC, network, and infrastructure environments. You will perform inventory and asset recording, complete required paperwork, and maintain accurate documentation. Daily travel to customer locations is required; a flexible work schedule, including overnight stays, is essential.

Key Responsibilities

• Install, configure, and support new hardware and software infrastructure.
• Ensure that hardware and software systems are maintained.
• Provide technical support to users with varying levels of IT knowledge and competence.
• Create work instructions and installation documentation.
• Act as the liaison between the Zones team and the customer.
• Travel to customer locations and possess a flexible work schedule, including overnight stays.
• Provide own vehicle with mileage reimbursement.
• Provide own cell phone (monthly company reimbursement).
• Other duties as assigned.

Required Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• At least 5 years of experience with PC systems, peripherals, structural cabling, and common software programs and operating systems.
• Experience with Waystation, Restaurant Builder, NewPOS.
• A+ certification.
• Ability to travel up to 75% of the time, including weekend departures, off‑hour travel, and frequent overnight stays.
• Retail and point‑of‑sale experience.
• Server and network rack and stack and connectivity experience.
• Familiarity with standard Windows operating systems and Office suites.
• Apple iOS knowledge.
• Ability to conduct thorough inventory and asset recording and complete paperwork, including vendor warranties.
• Ability to perform final configuration tasks on customer premises.
• Excellent customer service and communication skills.
• Digital signage experience desired.

Pay Range

Qualified candidates can expect an hourly range of $35.00–$40.00.

Benefits

Zones offers a comprehensive benefits package that includes medical, dental, and vision coverage; life and disability insurance; a 401(k) plan with matching; paid time off and personal sick leave in compliance with state requirements.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Zones participates in E‑Verify.