Desktop Support Technician

Zones, LLC; San Francisco (CA); On-site; USD 37,195 - 61,992; Full time

Benefits offered by this job

Medical coverage

Paid sick leave

Work-life balance benefits

Job summary

Zones, LLC requires a Desktop Support Technician for 100% onsite work in San Francisco. The role is a 3+ month term with compensation up to $45.00 per hour. Work hours are day shift, Mon-Thu totaling 32 hours.

Responsibilities include onsite support, AV readiness, asset logistics, and building infrastructure tasks. The candidate should have 5+ years of relevant experience, including IT Service Desk support and network cabling.

Qualifications

• 5+ years experience with onsite IT support and infrastructure.
• Experience in meeting room maintenance and AV readiness.
• Experience in over-the-counter IT support and office maintenance.
• Experience with shipping/receiving and stock management.
• Experience in network cabling and physical IT installations.
• Tier 1 and 2 IT Service Desk support experience.

Responsibilities

• Onsite support & incident management: walk-up support, ticket triage and hygiene, escalation coordination.
• Meeting room / AV readiness: room checks, basic fixes, escalation to vendor.
• Asset lifecycle logistics: receiving, boxing/returns, shipping labels, inventory spot checks, accessory stocking.
• Structured cabling, access point installs, network infrastructure projects, or other building infrastructure work.

Skills

Meeting room maintenance

IT support

Office maintenance

Shipping & Receiving

Stock management

Service Desk

Network Cabling

Job description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT™.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 3+ months

Location: 100% onsite in San Francisco

Pay: Up to $45.00

Hours: Day shift - Mon-TH 32 hours

What you will do as the Desktop Support Technician:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Onsite support & incident management: walk-up support, ticket triage and hygiene, escalation coordination.
• Meeting room / AV readiness: room checks, basic fixes (e.g., cables), escalation to McKinsey ITSA/vendor where required.
• Asset lifecycle logistics: receiving, boxing/returns, shipping labels, inventory spot checks, accessory stocking activities as defined.
• Structured cabling, access point installs, network infrastructure projects, or other building infrastructure work.

What you will bring to the team:

5+ years experience with the following:

• Meeting room maintenance and pre-checks
• Over-the-counter IT support
• Office technical maintenance
• Shipping and receiving
• Stock management
• Tier 1 and 2 IT Service Desk Support
• Network Cabling

Benefits:

• medical coverage
• state-mandated sick leave
• other benefits designed to support your well-being and work-life balance

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify.

E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.