Field Services Technician

Zones, LLC; San Francisco (CA); On-site; USD 52,348 - 55,104; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) with matching

Paid time off and sick leave

Job summary

Zones, LLC is seeking a Field Services Technician to manage and support end-user devices at customer sites. Daily travel and on-site visits are required, with a flexible schedule and routine onboarding/offboarding activities.

You will deploy hardware and software, maintain printers, and coordinate with vendors. A strong customer-service background and technical aptitude are essential for success.

Qualifications

• High School diploma or equivalent; Associate’s degree preferred.
• A+ certification.
• 5+ years of desktop/laptop hardware experience.

Responsibilities

• Provide recommendations to customers in the review, inventory, and procurement of end-user systems.
• Deploy end-user systems for new hires or system refreshes.
• Manage day-to-day operations of customers’ end-user systems and devices.
• Protect systems using customer-supplied anti-virus and anti-malware solutions.
• Handle destruction and disposal services, including Certificates of Destruction for end-of-life systems.
• Deploy software packages as specified by the customer.
• Coordinate with third-party suppliers for printer-related issues.
• Maintain and manage customer network printers, including toner replacement and regular maintenance.
• Provide project management services for workstation- and printer-related projects.
• Maintain an inventory of workstations, peripherals, and printer devices.
• Observe customer onboarding and offboarding procedures.
• Ensure availability of workstations and printers in accordance with SLAs.

Skills

Customer service

Time management

Independent worker

Physically fit

Mobility on campus

Technical background

Driver's license

Education

High School Diploma

Associate degree preferred

A+ certification

Tools

Windows OS

Office suite

Apple iOS

Job description

Company Overview

Zones is a global solution provider of end‑to‑end IT solutions, operating in more than 120 countries and specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. As a Minority Business Enterprise with over 35 years in business, Zones leverages a robust portfolio and high certification levels from partners such as Microsoft, Apple, Cisco, Lenovo, and Adobe.

Position Overview

Desktop Support Services involves managing and maintaining user endpoint devices (desktops, laptops, printers, and other mobile devices). The role requires inventorying and recording assets, completing paperwork for customer acceptance, and traveling to customer locations on a daily basis. A flexible work schedule is essential.

*Position requires health clearance or exemption for TB, SARS‑CoV‑2, Flu (during flu season), MMR, Varicella, and Tdap*

What You’ll Do As The Field Services Technician

• Provide recommendations to customers in the review, inventory, and procurement of end‑user systems.
• Deploy end‑user systems for new hires or system refreshes.
• Manage day‑to‑day operations of customers’ end‑user systems and devices.
• Protect systems using customer‑supplied anti‑virus and anti‑malware solutions.
• Handle destruction and disposal services, including Certificates of Destruction for end‑of‑life systems.
• Deploy software packages as specified by the customer.
• Coordinate with third‑party suppliers (e.g., Ricoh, HP) for printer‑related issues.
• Maintain and manage customer network printers, including toner replacement and regular maintenance.
• Provide project management services for workstation‑ and printer‑related projects.
• Maintain an inventory of workstations, peripherals, and printer devices.
• Observe customer onboarding and offboarding procedures.
• Ensure availability of workstations and printers in accordance with SLAs.

What You Will Bring to the Team

• High School diploma or equivalent; Associate’s degree preferred.
• At least 5 years’ experience with PC systems, peripherals, structured cabling, and common software programs & operating systems.
• A+ certification.
• 5+ years of desktop/laptop hardware experience.
• Excellent customer service and communication skills.
• Familiarity with standard Windows OS and Office suites; Apple iOS knowledge.
• Ability to perform final configuration tasks on customer premises.
• Capability to work independently and manage time effectively.
• Strong technical background in electronics, mechanical, and/or software.
• Valid driver’s license and reliable transportation.
• Physical ability to lift up to 50 pounds and to stand, walk, and bend for extended periods.
• Ability to navigate campus grounds comfortably throughout the day.

Compensation

Qualified candidates can expect an hourly rate of $38.00–$40.00.

Benefits

Zones offers comprehensive benefits, including medical, dental, and vision coverage; life insurance; disability insurance; voluntary accident, hospitalization, and critical illness insurance; 401(k) plan with matching provision; paid time off and personal sick leave in compliance with state requirements.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E‑Verify.