Field Engineer - Data Center Infrastructure

Zones IT Solutions; Hackensack (NJ); On-site; USD 61,992 - 68,880; Full time

Job summary

Zones is seeking a seasoned Field Service Engineer to install, maintain, and upgrade enterprise server hardware in client and company data centers. The role requires diagnosing and repairing server components, performing preventive maintenance, and coordinating with NOC and OEM support to ensure uptime.

Ideal candidates have 5+ years hands-on experience with major server platforms, strong Linux/Windows Server knowledge, and the ability to work independently in mission-critical environments in

Qualifications

• 5+ years of hands-on enterprise server hardware experience.
• Associate degree or equivalent in IT/CS/Electronics.
• Experience with Linux and Windows Server operating systems.

Responsibilities

• Install, configure, and deploy enterprise server hardware in data centers.
• Perform break-fix maintenance and hardware replacement.
• Diagnose and resolve server hardware failures (GPUs, CPUs, RAM, etc.).
• Conduct preventive maintenance and health checks.
• Support hardware upgrades and firmware updates.
• Rack-and-stack, cabling, labeling, and asset management.
• Troubleshoot performance and connectivity issues.
• Coordinate with NOC, system admins, and OEM support.
• Document all service activities in ticketing systems.
• Ensure compliance with data center standards and safety.
• Respond to scheduled maintenance and urgent requests per SLAs.
• Provide technical support for multiple server platforms.
• Maintain records of spare parts and lifecycle status.
• Participate in on-call rotations.

Skills

Field Service Engineering

Enterprise Server Hardware

Customer Service

Data Center Operations

Linux & Windows Server

Education

Associate degree in Information Technology/CS/Electronics or equivalent

Tools

Supermicro servers

Dell PowerEdge

HPE servers

Lenovo servers

Cisco UCS

Job description

Description

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Position Overview

Term: 6 month + | Location: Newark, NJ | Pay: $45.00 - $50.00 per hour; commensurate with experience | Hours: Monday – Friday 8 am – 5 pm

We are seeking an experienced Field Service Engineer with 5+ years of hands‑on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company-operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission‑critical environments.

The successful candidate will possess in-depth knowledge of enterprise-class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction.

Responsibilities

• Install, configure, and deploy enterprise server hardware in data center environments.
• Perform break‑fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
• Diagnose and resolve server hardware failures including GPUs, CPUs, memory, motherboards, RAID controllers, and power supplies.
• Conduct preventive maintenance inspections and health checks on data center equipment.
• Support hardware upgrades, firmware updates, and technology refresh projects.
• Perform rack‑and‑stack activities, structured cabling, labeling, and hardware inventory management.
• Troubleshoot server performance, connectivity, and hardware‑related issues using diagnostic tools and vendor utilities.
• Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
• Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
• Ensure compliance with data center standards, change management procedures, and safety protocols.
• Respond to scheduled maintenance activities and emergency service requests within established SLAs.
• Provide technical support for multiple server platforms and vendor technologies.
• Maintain accurate records of spare parts inventory and equipment lifecycle status.
• Participate in on‑call support rotations and after‑hours maintenance windows as required.

Qualifications

• Minimum 5 years of experience supporting enterprise server hardware in data center environments.
• Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
• Hands‑on experience with server platforms from manufacturers such as Supermicro, Dell PowerEdge, Hewlett Packard Enterprise (HPE), Lenovo, Cisco UCS.
• Strong understanding of server architecture, RAID technologies, power and cooling systems, storage infrastructure, and data center operations.
• Experience performing hardware diagnostics and break‑fix repairs.
• Working knowledge of Linux and Windows Server operating systems.
• Familiarity with ticketing and asset management systems.
• Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
• Strong written and verbal communication skills.
• Ability to lift equipment up to 50 lbs and work in raised‑floor data center environments.

Preferred Qualifications

• Industry certifications such as Supermicro Specialist, Cisco Certified Technician (CCT), CompTIA Server+, Dell EMC Proven Professional, HPE ASE or ATP, Microsoft Certifications.
• Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
• Knowledge of virtualization technologies such as VMware vSphere, Hyper‑V, or Nutanix.
• Familiarity with cloud infrastructure and hybrid data center environments.

Benefits

Zones offers a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support your well‑being and work‑life balance.

As a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is diverse.

At Zones, work is more than a job – with exciting careers with a global team who are client‑centric, have a passion for tech, and embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.