Field Services Supervisor: Lead Security & Client Relations

GardaWorld; San Jose (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with employer matching

PTO, holidays

Disability coverage

Life insurance

Career growth opportunities

Travel to client sites daily

Job summary

GardaWorld is seeking a Field Services Supervisor in San Jose, CA to oversee daily security operations, manage client relationships, and supervise security staff. This role requires coordinating with clients, scheduling, and ensuring compliance with post orders and safety procedures.

You'll work a set schedule with potential on-call requirements, travel to client sites, and participate in recruiting and training. GardaWorld offers comprehensive benefits and opportunities for career growth.

Qualifications

• Authorized to work in the United States.
• A high school diploma or equivalent.
• A minimum of one (1) year of management experience.
• Must have reliable transportation for travel to client sites.
• A valid driver's license and driving record that meets company vehicle and insurance eligibility standards.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Skills

Threat assessment

Incident response

Security technology

Problem solving

Active listening

Regulations knowledge

Attention to detail

Team engagement

Continuous improvement

Education

High school diploma or equivalent

Tools

CCTV systems

Access control

Alarm systems

Job description

GardaWorld is seeking a Field Services Supervisor in San Jose, CA to oversee daily security operations, manage client relationships, and supervise security staff. This role requires coordinating with clients, scheduling, and ensuring compliance with post orders and safety procedures.

You'll work a set schedule with potential on-call requirements, travel to client sites, and participate in recruiting and training. GardaWorld offers comprehensive benefits and opportunities for career growth.