Field Services Quality Leader – Doors Operations

Owens Corning; Charlotte (NC); Remote; USD 110,000 - 160,000; Full time

Job summary

Owens Corning seeks a Corporate Quality Manager-Entry/Field Services to lead field service for Doors operations and drive quality strategy across Entry Door plants. You will oversee QMS, customer issue resolution, supplier quality, and field inspection processes while guiding improvements that reduce scrap and rework.

The role requires coaching manufacturing teams, conducting PFMEA/Control Plan updates, PPAP activities, and training to achieve Doors QMS certification.

Qualifications

• Bachelor’s degree required or 10 years of quality experience.
• Minimum five years of direct quality experience.
• Minimum three years in a supervisory or managerial role.
• Strong communication skills with customers, sales teams, plant teams, and suppliers.
• LEAN and/or Six Sigma experience preferred; Green Belt or Black Belt preferred.
• QMS experience required; ISO 9000 quality system experience desired.
• ERP quality system proficiency preferred; SAP experience preferred.

Responsibilities

• Plan and manage Entry Door manufacturing quality operations to support OC QMS performance expectations.
• Lead plant improvement projects utilizing Six Sigma tools to reduce scrap and rework through improved process control and mistake-proofing methods.
• Increase quality competencies by providing leadership, coaching, and training to manufacturing teams on quality tools and systems.
• Participate in plant PFMEA and Control Plan update activities to strengthen process control and risk reduction.
• Create and maintain corporate quality processes and procedures for OC Doors Plants.
• Conduct process audits and provide training and guidance to plants and other auditors.
• Lead training efforts that support plant readiness and achievement of Doors QMS certification.
• Conduct product and raw material audits and provide training and guidance to plant quality teams.
• Coordinate and lead manufacturing trials for improvement projects and new product development projects, including PPAP activities.
• Support plant quality teams with failure analysis investigations and customer complaint resolution using structured problem-solving methods.
• Drive modifications and improvements to manufacturing processes and product designs as part of failure mode elimination.
• Implement robust processes for gage design, maintenance, calibration, and measurement system performance.
• Report on quality metrics to promote continuous improvement and improve QMS effectiveness.
• Undertake special projects as required.
• Develop training tools, deliver training, and monitor training effectiveness for field service technicians.
• Ensure field service inspection reports are clear, concise, timely, and distributed to required stakeholders.
• Establish consistent expectations for field inspection methods, documentation quality, repair practices, and customer communication.
• Partner with Sales, Customer Service, Plant Quality, and Operations teams to resolve escalated field issues and protect customer experience.
• Analyze field service trends, inspection findings, warranty claims, and customer feedback to identify recurring product or process improvement opportunities.
• Ensure field service findings are translated into actionable corrective actions for manufacturing, product design, supplier quality, or installation practices.
• Maintain standard work, training materials, and technical guidance for field service technicians.
• Monitor field service performance metrics, including response time, report quality, closure effectiveness, and recurring issue reduction.
• Provide technical guidance during complex customer investigations, job-site reviews, and high-impact quality concerns.
• Promote safe, professional, and consistent execution of field service work at customer and job-site locations.
• Travel to plant, customer, and job-site locations as needed to perform audits, lead improvement projects, train employees, and review field issues.

Skills

Strong communication

Quality tools (Ishikawa, 5-Whys, 8D, F

LEAN and Six Sigma

Leadership / supervision

PFMEA & Control Plan

Education

Bachelor’s degree

Tools

SAP

Gage R&R

QMS software

ISO 9001 experience

Job description

Owens Corning seeks a Corporate Quality Manager-Entry/Field Services to lead field service for Doors operations and drive quality strategy across Entry Door plants. You will oversee QMS, customer issue resolution, supplier quality, and field inspection processes while guiding improvements that reduce scrap and rework.

The role requires coaching manufacturing teams, conducting PFMEA/Control Plan updates, PPAP activities, and training to achieve Doors QMS certification.