Field Services Project Manager & Quotes Lead

ASSA ABLOY; Tulsa (OK); On-site; USD 70,000 - 95,000; Full time

Job summary

The Project Manager, Field Services at ASSA ABLOY coordinates parts orders, service requests, and field-service activities from initial customer request through delivery or project completion.

This role serves as a primary customer contact and collaborates with Sales, Engineering, Purchasing, Product Data Management, Operations, and Field Services to ensure accurate order processing and timely communication.

Qualifications

• Experience entering and managing sales, parts, or service orders in an ERP system.
• Strong organizational, multitasking, problem-solving, and follow-through skills with close attention to detail.
• Strong written and verbal communication skills, including professional customer interaction.
• Ability to manage multiple orders, schedules, customer requests, and priorities simultaneously.
• Understanding of quoting, order processing, fulfillment, lead times, shipping, and customer-service workflows.

Responsibilities

• Prepare customer quotes for replacement parts, service parts, warranty items, and field-service support.
• Enter and process parts orders, sales orders, and warranty orders in JD Edwards EnterpriseOne (JDE/E1) and Microsoft Dynamics 365 Business Central.
• Verify part numbers, quantities, pricing, customer information, shipping instructions, and requested delivery dates.
• Track orders through fulfillment and provide customers with timely updates on quotes, availability, lead times, shipment status, and tracking information.
• Proactively communicate changes affecting pricing, availability, lead time, or delivery and document customer commitments and follow-up actions.
• Respond to customer calls and emails regarding parts, service, orders, and site visits.
• Assist in Coordination of site visits, service calls, contractor support, project timelines, and material needs for scheduled field work.
• Monitor the Barrier Support email inbox and call log to ensure requests are documented and addressed.
• Work with Product Data Management and Purchasing to establish part numbers and confirm sourcing or availability.
• Collaborate with Engineering, Sales, and Operations to obtain technical information, confirm customer commitments, and resolve order, delivery, warranty, or service issues.

Skills

ERP system experience

Organization

Communication skills

Tools

Microsoft Excel

Outlook

Microsoft 365 apps

Job description

The Project Manager, Field Services at ASSA ABLOY coordinates parts orders, service requests, and field-service activities from initial customer request through delivery or project completion.

This role serves as a primary customer contact and collaborates with Sales, Engineering, Purchasing, Product Data Management, Operations, and Field Services to ensure accurate order processing and timely communication.