Field Services Project Manager

ASSA ABLOY Entrance Systems AB; Tulsa (OK); On-site; USD 75,000 - 95,000; Full time

Job summary

ASSA ABLOY Entrance Systems AB in Tulsa, OK is seeking a Project Manager for Field Services to coordinate parts orders, service requests, and field activities from initial request to completion.

You will be the primary customer contact, working with Sales, Engineering, Purchasing, Product Data Management, and Operations to ensure accurate orders, timely communication, and customer satisfaction. This role requires strong ERP order-processing skills and attention to detail.

Qualifications

• Experience entering and managing sales, parts, or service orders in an ERP system.
• Strong organizational, multitasking, problem-solving, and follow-through with attention to detail.
• Ability to manage multiple orders, schedules, customer requests, and priorities simultaneously.
• Experience with JD Edwards EnterpriseOne and Microsoft Dynamics 365 Business Central.

Responsibilities

• Prepare customer quotes for replacement parts, service parts, warranty items, and field-service support.
• Enter and process parts orders, sales orders, and warranty orders in ERP systems.
• Verify part numbers, quantities, pricing, customer information, shipping instructions, and requested delivery dates.
• Track orders through fulfillment and provide customers with timely updates on quotes, availability, lead times, shipment status, and tracking information.
• Proactively communicate changes affecting pricing, availability, lead time, or delivery and document customer commitments and follow-up actions.
• Respond to customer calls and emails regarding parts, service, orders, and site visits.
• Assist in coordination of site visits, service calls, contractor support, project timelines, and material needs for scheduled field work.
• Monitor the Barrier Support email inbox and call log to ensure requests are documented and addressed.
• Work with Product Data Management and Purchasing to establish part numbers and confirm sourcing or availability.
• Collaborate with Engineering, Sales, and Operations to obtain technical information, confirm customer commitments, and resolve order, delivery, warranty, or service issues.

Skills

ERP systems

Order processing

Customer communication

Excel

Multitasking

Detail focus

Tools

JD Edwards EnterpriseOne

Microsoft Dynamics 365 Business Central

Microsoft Excel

Job description

ASSA ABLOY Entrance Systems AB in Tulsa, OK is seeking a Project Manager for Field Services to coordinate parts orders, service requests, and field activities from initial request to completion.

You will be the primary customer contact, working with Sales, Engineering, Purchasing, Product Data Management, and Operations to ensure accurate orders, timely communication, and customer satisfaction. This role requires strong ERP order-processing skills and attention to detail.