Field Services Program Manager

Assa Abloy Ab; Tulsa (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

Assa Abloy Ab in Tulsa, Oklahoma seeks a Project Manager, Field Services to coordinate parts orders, service requests, and field-service activities from initial customer request through delivery. You will serve as primary customer contact and work with Sales, Engineering, Purchasing, Product Data Management, Operations, and Field Services to ensure accurate orders and timely communication.

Your role includes preparing quotes, processing orders in ERP systems, verifying details, tracking orders,

Qualifications

• Experience entering and managing sales, parts, or service orders in an ERP system.
• Strong organizational, multitasking, problem-solving, and follow-through skills with close attention to detail.
• Strong written and verbal communication skills, including professional customer interaction.
• Ability to manage multiple orders, schedules, customer requests, and priorities simultaneously.
• Proficiency with Microsoft Excel, Outlook, and other Microsoft 365 applications.

Responsibilities

• Prepare customer quotes for replacement parts, service parts, warranty items, and field-service support.
• Enter and process parts orders, sales orders, and warranty orders in ERP systems.
• Verify part numbers, quantities, pricing, customer information, shipping instructions, and delivery dates.
• Track orders through fulfillment and provide customers with updates on quotes, availability, lead times, shipment status, and tracking.
• Proactively communicate changes affecting pricing, availability, lead time, or delivery and document commitments.
• Respond to customer calls and emails regarding parts, service, orders, and site visits.
• Assist in coordinating site visits, service calls, contractor support, and project timelines.
• Monitor email inbox and call log to ensure requests are documented and addressed.
• Work with Product Data Management and Purchasing to establish part numbers and sourcing.
• Collaborate with Engineering, Sales, and Operations to resolve order, delivery, warranty, or service issues.

Skills

ERP systems

Organizational skills

Multitasking

Communication

Analytical thinking

Tools

JD Edwards EnterpriseOne

Microsoft Dynamics 365 Business Central

Microsoft Excel

Outlook / Microsoft 365

Job description

Assa Abloy Ab in Tulsa, Oklahoma seeks a Project Manager, Field Services to coordinate parts orders, service requests, and field-service activities from initial customer request through delivery. You will serve as primary customer contact and work with Sales, Engineering, Purchasing, Product Data Management, Operations, and Field Services to ensure accurate orders and timely communication.

Your role includes preparing quotes, processing orders in ERP systems, verifying details, tracking orders,