Project Manager

ASSA ABLOY; Tulsa (OK); On-site; USD 70,000 - 95,000; Full time

Job summary

The Project Manager, Field Services at ASSA ABLOY coordinates parts orders, service requests, and field-service activities from initial customer request through delivery or project completion.

This role serves as a primary customer contact and collaborates with Sales, Engineering, Purchasing, Product Data Management, Operations, and Field Services to ensure accurate order processing and timely communication.

Qualifications

• Experience entering and managing sales, parts, or service orders in an ERP system.
• Strong organizational, multitasking, problem-solving, and follow-through skills with close attention to detail.
• Strong written and verbal communication skills, including professional customer interaction.
• Ability to manage multiple orders, schedules, customer requests, and priorities simultaneously.
• Understanding of quoting, order processing, fulfillment, lead times, shipping, and customer-service workflows.

Responsibilities

• Prepare customer quotes for replacement parts, service parts, warranty items, and field-service support.
• Enter and process parts orders, sales orders, and warranty orders in JD Edwards EnterpriseOne (JDE/E1) and Microsoft Dynamics 365 Business Central.
• Verify part numbers, quantities, pricing, customer information, shipping instructions, and requested delivery dates.
• Track orders through fulfillment and provide customers with timely updates on quotes, availability, lead times, shipment status, and tracking information.
• Proactively communicate changes affecting pricing, availability, lead time, or delivery and document customer commitments and follow-up actions.
• Respond to customer calls and emails regarding parts, service, orders, and site visits.
• Assist in Coordination of site visits, service calls, contractor support, project timelines, and material needs for scheduled field work.
• Monitor the Barrier Support email inbox and call log to ensure requests are documented and addressed.
• Work with Product Data Management and Purchasing to establish part numbers and confirm sourcing or availability.
• Collaborate with Engineering, Sales, and Operations to obtain technical information, confirm customer commitments, and resolve order, delivery, warranty, or service issues.

Skills

ERP system experience

Organization

Communication skills

Tools

Microsoft Excel

Outlook

Microsoft 365 apps

Job description

Position Summary. The Project Manager, Field Services coordinates parts orders, service requests, and field-service activities from the initial customer request through delivery or project completion. This role serves as a primary customer contact and works with Sales, Engineering, Purchasing, Product Data Management, Operations, and Field Services to ensure accurate order processing, timely communication, and customer satisfaction.

KEY RESPONSIBILITIES

• Prepare customer quotes for replacement parts, service parts, warranty items, and field-service support.
• Enter and process parts orders, sales orders, and warranty orders in JD Edwards EnterpriseOne (JDE/E1) and Microsoft Dynamics 365 Business Central.
• Verify part numbers, quantities, pricing, customer information, shipping instructions, and requested delivery dates.
• Track orders through fulfillment and provide customers with timely updates on quotes, availability, lead times, shipment status, and tracking information.
• Proactively communicate changes affecting pricing, availability, lead time, or delivery and document customer commitments and follow-up actions.
• Respond to customer calls and emails regarding parts, service, orders, and site visits.
• Assist in Coordination of site visits, service calls, contractor support, project timelines, and material needs for scheduled field work.
• Monitor the Barrier Support email inbox and call log to ensure requests are documented and addressed.
• Work with Product Data Management and Purchasing to establish part numbers and confirm sourcing or availability.
• Collaborate with Engineering, Sales, and Operations to obtain technical information, confirm customer commitments, and resolve order, delivery, warranty, or service issues.

REQUIRED QUALIFICATIONS

• Experience entering and managing sales, parts, or service orders in an ERP system.
• Strong organizational, multitasking, problem-solving, and follow-through skills with close attention to detail.
• Strong written and verbal communication skills, including professional customer interaction.
• Ability to manage multiple orders, schedules, customer requests, and priorities simultaneously.
• Proficiency with Microsoft Excel, Outlook, and other Microsoft 365 applications.
• Understanding of quoting, order processing, fulfillment, lead times, shipping, and customer-service workflows.

PREFERRED QUALIFICATIONS

• Experience with JD Edwards EnterpriseOne and Microsoft Dynamics 365 Business Central.
• Experience supporting field-service, installation, manufacturing, or aftermarket-parts operations.
• Familiarity with perimeter-security, access-control, gate, barrier, or electromechanical products.
• Experience with warranty processing, job costing, or project financial tracking.

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma