Field Services Operations

Vaspire Technologies Inc.; Hopewell (VA); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Vaspire Technologies Inc. seeks an on-site IT Support Technician to handle end-user hardware, imaging, and desk-side service. The role covers PC setup, device provisioning, and incident handling from office locations in the Hopewell area.

The ideal candidate will be proficient with Windows/macOS environments, AD/GPO, and ServiceNow, and be willing to travel for site visits. This full-time position emphasizes hands-on problem solving and customer service.

Qualifications

• Ability to perform On-Call Support during off-hours, weekends, and holidays for P1/P2 tickets.
• Travel to nearby sites as needed; mileage covered.
• Daily on-site work with no work-from-home option.
• Imaging and reimaging Windows desktops and laptops.

Responsabilités

• Delivery and setup of PC equipment to end-users.
• Utilize ServiceNow to document work events and manage requests.
• Provision wireless devices and support remote connections as needed.
• Follow SDLC/ESD safety practices and maintain asset inventory.

Connaissances

On-call support

Excellent communication

Willingness to travel

On-site work

Strong troubleshooting

Imaging Windows OS

Outils

Windows OS

MS Office

O365

Mac OS

ServiceNow

Ghost

SCCM

Remote desktop apps

Active Directory & GPO

Description du poste

Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,

Video Conference Rooms Devices (Audio & Video)

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Others : Excellent Communication – soft skills (read, write & speak)

Skillset

• Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).


• Travel to the Near By Site in case of a need (Mileage will be taken care).


• Work from Office on Daily (No WFH)


• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment


• Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops


• Ability to move/lift/carry 50 lbs of weight


• Safely move equipment point to point using wheeled carts and vehicles


• IMACD & Asset Inventory experience


• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.


• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.


• Ability to use remote desktop connectivity applications


• Working knowledge of imaging utilities such as Ghost, SCCM, etc


• Delivery and setup of PC equipment to end-users.


• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.


• Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)


• Demonstrated proficiency in Microsoft OS and Microsoft application.


• Demonstrated proficiency for installation of desktop software and troubleshoot


• Working knowledge of Microsoft Active Directory and GPO


• Strong troubleshooting skills


• Significant, demonstrated experience with Microsoft Windows operating systems


• Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98


• Servers: 2012, 2008 r2, 2008, 2003, 2000


• Functionally capable with Apple OS X


• Advanced troubleshooting skills with hard drive encryption software