Field Services Manager Install - Indirect

Builders FirstSource; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Builders FirstSource in Jacksonville, FL, is seeking a Field Service Manager to oversee all field service activities, coordinate replacement and repair work at customer sites, and ensure timely issue resolution.

The role requires leadership, strong communication, and a track record in supervising teams, with a focus on cost efficiency, quality standards, and customer satisfaction in a fast-paced field environment.

Qualifications

• Bachelor's degree required.
• Six (6) years installation or related experience.
• Minimum of one (1) year of lead or supervisory experience required.
• Completion of Truss Technician Training Levels I and II certifications required.

Responsibilities

• Directs and manages the schedule for replacement and repair activities at customer sites.
• Maintains strong relationships between customers and field repair staff.
• Resolves complex issues with field services personnel.
• Develops monthly productivity and costing reports for management.
• Performs quality control checks and surveys customers on service quality.
• Negotiates contracts with third party repair/adjustment services and monitors work quality.
• Ensures adherence to all policies and procedures.
• Manages department to achieve budget and financial goals.
• Supervises and develops staff, including hiring, training, performance reviews, and disciplinary actions.

Skills

Leadership

Negotiation

Driver's license

Attention to detail

Communication skills

Math skills

Supervisory ability

Education

Bachelor's degree

Truss Technician Training Levels I & II certifications

Job description

PURPOSE

Directs and manages all aspects of field service activities and department staff; including addressing product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages the schedule for replacement and repair activities, ensuring timely replacement and repair of company products at the customer's site.
• Ensures a strong relationship is developed between the customers and the field repair staff.
• Assists field services personnel with resolving complex issues.
• Develops monthly productivity and costing reports for management.
• Performs quality control process checks and survey customers to ensure high standards and quality of service provided.
• Negotiates contracts with third party repair/adjustment services; monitors quality of work.
• Implements and ensures all policies, and procedures are adhered to.
• Manages department to ensure achievement of functional and budget/financial goals.
• Manages assigned employees including staff selection and training; planning, assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree
• Six (6) years installation or related experience,
• Or equivalent combination of education and experience.
• Minimum of one (1) year of lead or supervisory experience required.
• Requires knowledge gained through completion of Truss Technician Training Levels I and 2 certifications.

COMPETENCIES

• Strong leadership skills
• Strong negotiation skills
• Valid driver's license
• Knowledge of company products, production processes and quality standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Ability to supervise and achieve work productivity through others
• Strong communications and interpersonal skills
• Knowledge of business mathematics

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Frequent travel to customer sites.