Field Services Manager Install - Indirect

Socket.dev; Jacksonville (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Builders FirstSource is seeking a Field Service Manager to direct and optimize all field service activities onsite with travel to customer locations. You will oversee staff, schedules, and cost reporting while ensuring high quality service and adherence to company policies.

The role requires a Bachelor’s degree and six years of installation experience, plus at least one year in a supervisory capacity and specialized Truss Technician Training certifications.

Qualifications

• Bachelor’s degree and six years of installation or related experience, plus one year of lead or supervisory experience.
• Requires Truss Technician Training Levels I and II certifications.
• Demonstrated knowledge of company products, pricing formulas, and quality standards.

Responsibilities

• Directs field service activities and staff to resolve product issues at customer sites.
• Manage schedules for replacement and repair and ensure timely execution.
• Develop monthly productivity and costing reports for management.
• Negotiate contracts with third party repair services and monitor quality.
• Oversee budget achievement and staff performance reviews.
• Ensure adherence to policies and procedures.
• Coordinate travel to customer sites.

Skills

Leadership

Negotiation

Valid driver’s license

Product knowledge

Pricing formulas

Attention to detail

Supervise productivity

Communication skills

Business mathematics

Education

Bachelor’s degree

Truss Technician Training Levels I & II certifications

Job description

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

PURPOSE

Directs and manages all aspects of field service activities and department staff; including addressing product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages the schedule for replacement and repair activities, ensuring timely replacement and repair of company products at the customer’s site.
• Ensures a strong relationship is developed between the customers and the field repair staff.
• Assists field services personnel with resolving complex issues.
• Develops monthly productivity and costing reports for management.
• Performs quality control process checks and survey customers to ensure high standards and quality of service provided.
• Negotiates contracts with third party repair/adjustment services; monitors quality of work.
• Implements and ensures all policies, and procedures are adhered to.
• Manages department to ensure achievement of functional and budget/financial goals.
• Manages assigned employees including staff selection and training; planning, assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree
• Six (6) years installation or related experience,
• Or equivalent combination of education and experience.
• Minimum of one (1) year of lead or supervisory experience required.
• Requires knowledge gained through completion of Truss Technician Training Levels I and 2 certifications.

COMPETENCIES

• Strong leadership skills
• Strong negotiation skills
• Valid driver’s license
• Knowledge of company products, production processes and quality standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Ability to supervise and achieve work productivity through others
• Strong communications and interpersonal skills
• Knowledge of business mathematics

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Frequent travel to customer sites.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore – all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.