Field Services Manager - Critical Communications Leader

Eastern Communications Ltd.; Yakima (WA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k and company match

Annual Performance Review and Accompan

Ongoing technical training

Advancement opportunities

Uniforms and safety equipment

Safe, clean work environment

Job summary

Eastern Communications Ltd. is seeking a Field Service Manager in Yakima, WA to lead a team of 5-10 technicians responsible for installation, maintenance, and troubleshooting of Land Mobile Radio systems and other critical infrastructure.

The role requires strong leadership, resource planning, and cross-functional collaboration to ensure service quality and contract compliance. The position offers a hybrid work environment with on-site operations at the service center and occasional customer

Qualifications

• 5+ years of experience in service management, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
• Proven ability to lead and develop field service technicians in a fast-paced environment.
• Experience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.

Responsibilities

• Lead, mentor, and develop a team of field service technicians, fostering strong performance, professional growth, and safety compliance
• Effectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations
• Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction
• Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery
• Oversee system configurations, installations, service execution, and contract fulfillment, ensuring compliance with industry standards, customer requirements, and regulatory guidelines
• Leverage technical expertise and strategic guidance to drive sales growth and expand service center opportunities
• Provide high-level technical direction for diagnosing and resolving complex system issues
• Optimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions
• Track and analyze service center performance, technician productivity, and customer satisfaction
• Prepare reports on contract statuses, operational performance, and service challenges for senior management
• Evaluate trends and project outcomes, recommending process improvements
• Maintain accurate documentation of all service activities and customer interactions
• Utilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance

Skills

Leadership

Resource management

Scheduling

ERP NetSuite

Stakeholder collaboration

Education

Bachelor's degree in a technical field

Tools

NetSuite

Job description

Eastern Communications Ltd. is seeking a Field Service Manager in Yakima, WA to lead a team of 5-10 technicians responsible for installation, maintenance, and troubleshooting of Land Mobile Radio systems and other critical infrastructure.

The role requires strong leadership, resource planning, and cross-functional collaboration to ensure service quality and contract compliance. The position offers a hybrid work environment with on-site operations at the service center and occasional customer