Field Services Leader - Pest Management & Team Development

1st Response Pest Management; Powell (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

PTO

Dental and vision insurance (optional)

401(k) with company match

Quarterly bonus opportunities

Company vehicles

Professional development & licensing

Career advancement

Job summary

1st Response Pest Management in Powell, OH is seeking a Service Manager to lead our Field Services team and drive exceptional pest control service for residential, commercial, and specialty clients.

The role combines hands-on leadership with training, field mentorship, and operational oversight to improve performance, safety, and customer satisfaction. A valid driver’s license and Ohio licensing are essential, with company vehicles and growth opportunities provided.

Qualifications

• Previous professional pest control experience is strongly preferred.
• Prior supervisory or management experience is preferred but not required.
• Strong working knowledge of pest control products, treatment methods, and equipment.
• Ability and willingness to work hands-on in the field alongside technicians.
• Mechanical aptitude and ability to diagnose and repair pest control equipment.
• Strong communication, organizational, and problem-solving skills.
• Ability to train, coach, motivate, and hold team members accountable.
• Comfortable using computers, mobile technology, and service management software.
• Valid driver’s license and acceptable driving record.
• Must possess or be able to promptly obtain the appropriate Ohio pesticide applicator licensing and certifications.

Responsibilities

• Lead the daily performance, development, and success of residential, commercial, and specialty pest management technicians.
• Provide hands-on field training, mentorship, and technical instruction.
• Conduct regular team meetings, ride-alongs, field evaluations, and performance reviews.
• Oversee onboarding, licensing, certification, and continuing education of technicians.
• Build a positive, accountable, and team-oriented work environment.
• Help technicians improve skills, confidence, productivity, and professionalism.
• Coordinate daily service activities, scheduling, routing, and productivity with Operations Manager and Office Team.
• Monitor technician performance and service quality to maintain high standards.
• Plan and execute seasonal service programs and specialty projects.
• Identify opportunities to improve service procedures and customer satisfaction.

Skills

Pest control experience

Supervisory experience

Product knowledge

Communication skills

Mechanical aptitude

Training & coaching

Driver's license

Pesticide licensing

Education

Ohio pesticide applicator licensing/certifications

Job description

1st Response Pest Management in Powell, OH is seeking a Service Manager to lead our Field Services team and drive exceptional pest control service for residential, commercial, and specialty clients.

The role combines hands-on leadership with training, field mentorship, and operational oversight to improve performance, safety, and customer satisfaction. A valid driver’s license and Ohio licensing are essential, with company vehicles and growth opportunities provided.