Service Manager - Pest Management

1st Response Pest Management; Powell (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

PTO

Dental and vision insurance (optional)

401(k) with company match

Quarterly bonus opportunities

Company vehicles

Professional development & licensing

Career advancement

Job summary

1st Response Pest Management in Powell, OH is seeking a Service Manager to lead our Field Services team and drive exceptional pest control service for residential, commercial, and specialty clients.

The role combines hands-on leadership with training, field mentorship, and operational oversight to improve performance, safety, and customer satisfaction. A valid driver’s license and Ohio licensing are essential, with company vehicles and growth opportunities provided.

Qualifications

• Previous professional pest control experience is strongly preferred.
• Prior supervisory or management experience is preferred but not required.
• Strong working knowledge of pest control products, treatment methods, and equipment.
• Ability and willingness to work hands-on in the field alongside technicians.
• Mechanical aptitude and ability to diagnose and repair pest control equipment.
• Strong communication, organizational, and problem-solving skills.
• Ability to train, coach, motivate, and hold team members accountable.
• Comfortable using computers, mobile technology, and service management software.
• Valid driver’s license and acceptable driving record.
• Must possess or be able to promptly obtain the appropriate Ohio pesticide applicator licensing and certifications.

Responsibilities

• Lead the daily performance, development, and success of residential, commercial, and specialty pest management technicians.
• Provide hands-on field training, mentorship, and technical instruction.
• Conduct regular team meetings, ride-alongs, field evaluations, and performance reviews.
• Oversee onboarding, licensing, certification, and continuing education of technicians.
• Build a positive, accountable, and team-oriented work environment.
• Help technicians improve skills, confidence, productivity, and professionalism.
• Coordinate daily service activities, scheduling, routing, and productivity with Operations Manager and Office Team.
• Monitor technician performance and service quality to maintain high standards.
• Plan and execute seasonal service programs and specialty projects.
• Identify opportunities to improve service procedures and customer satisfaction.

Skills

Pest control experience

Supervisory experience

Product knowledge

Communication skills

Mechanical aptitude

Training & coaching

Driver's license

Pesticide licensing

Education

Ohio pesticide applicator licensing/certifications

Job description

Service Manager - Pest Management

1st Response Pest Management | Powell, Ohio

Job Type: Full-Time | Management / Leadership
Location: Powell, OH - Greater Columbus Area
Schedule: Monday-Friday, 7:30 AM - 4:30 PM

Join a Winning Team. Lead with Purpose. Make an Impact.

1st Response Pest Management is seeking a motivated, experienced, and people-focused Service Manager to lead our Field Services Division.

Celebrating 20 years in business, 1st Response is a locally owned and operated pest management company proudly serving Central Ohio. We've built our reputation on exceptional customer service, technical expertise, professionalism, and a genuine commitment to taking care of people.

As we continue to grow, we're looking for the right leader to help take our service team to the next level.

This isn't a position for someone who wants to manage exclusively from behind a desk. We're looking for a hands-on leader who enjoys working alongside technicians, teaching others, solving problems, and learning by example.

Whether you're an experienced Service Manager or a highly skilled pest management technician ready to take the next step in your career, we'd love to hear from you.

What You'll Do

As our Service Manager, you'll lead the daily performance, development, and success of our residential, commercial, and specialty pest management technicians.

Team Leadership & Development

• Lead, motivate, coach, and support our field service technicians.

• Provide hands‑on field training, mentorship, and technical instruction.

• Conduct regular team meetings, ride‑alongs, field evaluations, and performance reviews.

• Oversee technician onboarding, licensing, certification, and continuing education.

• Build a positive, accountable, and team‑oriented work environment.

• Help technicians improve their skills, confidence, productivity, and professionalism.

Service Quality & Technical Support

• Ensure pest management services are performed safely, effectively, and according to company standards.

• Serve as a technical resource for technicians dealing with challenging pest issues.

• Work alongside technicians in the field to demonstrate proper treatment techniques, troubleshoot problems, and provide support.

• Conduct quality assurance inspections and follow up on service concerns.

• Assist in resolving complex customer issues and developing effective treatment solutions.

• Ensure compliance with applicable regulations, product labels, and safety protocols.

Field Operations & Performance

• Work closely with our Operations Manager and Office Team to coordinate daily service activities, scheduling, routing, and technician productivity.

• Monitor technician performance, service quality, and operational efficiency.

• Help plan and execute seasonal service programs and specialty projects.

• Identify opportunities to improve service procedures, customer satisfaction, and team performance.

• Maintain accountability for company vehicles, tools, equipment, and resources.

Equipment, Inventory & Warehouse Management

• Oversee pest control products, materials, equipment, and inventory.

• Maintain a clean, organized, safe, and efficient warehouse.

• Ensure service vehicles are properly equipped, stocked, and maintained.

• Troubleshoot and perform basic repairs on pest control equipment, including sprayers, pumps, hoses, and application systems.

• Coordinate more advanced repairs or maintenance when necessary.

• Ensure technicians have the tools, supplies, and equipment needed to perform their jobs successfully.

What We’re Looking For

We’re looking for someone who understands pest management, enjoys working with people, and takes pride in helping a team succeed.

Qualifications & Experience

• Previous professional pest control experience is strongly preferred.

• Prior supervisory or management experience is preferred but not required. Experienced senior technicians with demonstrated leadership ability are encouraged to apply.

• Strong working knowledge of pest control products, treatment methods, application equipment, and safety procedures.

• Ability and willingness to work hands‑on in the field alongside technicians.

• Mechanical aptitude and the ability to diagnose, troubleshoot, and perform basic repairs on pest control equipment.

• Strong communication, organizational, and problem‑solving skills.

• Ability to train, coach, motivate, and hold team members accountable.

• Comfortable using computers, mobile technology, and service management software.

• Valid driver’s license and acceptable driving record.

• Must possess or be able to promptly obtain the appropriate Ohio pesticide applicator licensing and certifications.

Most importantly, we’re looking for the right attitude and leadership mindset.

Someone who leads by example, takes initiative, communicates effectively, and genuinely cares about their teammates and customers.

We value integrity, reliability, accountability, a positive attitude, and a willingness to continuously learn and improve.

Compensation & Benefits

We believe in taking care of our people and rewarding hard work, commitment, and performance.

Benefits include:

• Paid Time Off (PTO)

• Optional dental and vision insurance

• 401(k) retirement plan with company match after one year

• Quarterly performance bonus opportunities

• Company vehicles provided for work‑related duties

• Ongoing professional development, training, and licensing support

• Opportunities for career advancement and professional growth

Company vehicles are provided for business use during working hours and remain at the company facility outside of work. Employees are responsible for their own transportation to and from work.

Why Join 1st Response?

At 1st Response, we believe our people are our greatest asset.

Our philosophy is simple: Take care of your employees, and they’ll take care of your customers.

For 20 years, we've built our business around a people‑first culture, outstanding customer service, and a commitment to doing things the right way.

We’re proud of our team and the reputation we've earned throughout Central Ohio. We work hard, support one another, celebrate our successes, and believe work should be both rewarding and enjoyable.

As our Service Manager, you'll have a meaningful opportunity to influence our company culture, develop talented professionals, improve service operations, and help shape the future of a growing organization.

We’re looking for someone who wants more than just another job. We want someone who takes ownership, takes pride in their team, and wants to be part of building something great.

1st Response Pest Management
10346 Sawmill Road
Powell, OH 43065
www.1stresponse.biz