Field Services Lead Technologist

Martin Marietta; Jefferson City (MO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Prescription Drug

Dental

Vision

Health Care Reimbursement Account

Dependent Care Reimbursement Account

Wellness Programs

Employee Assistance Plan

Paid Holidays and Vacation

401(k) with Company matching

Pension

Salary Continuation – Short-Term Dis'}

Long-Term Disability Options

Employee Life Insurance

Spouse & Dependent Life Insurance

Business Travel Accident Insurance

Direct Deposit Payroll

Educational/Tuition Assistance Plan

College Scholarship Program – for depd

Matching Gift Program

New Auto Purchase Discount Plans

Job summary

Martin Marietta is seeking a Field Services Lead Technologist to provide high-level technical support for plant systems and operations, installing and troubleshooting computers, printers, routers, switches, wireless devices, and related hardware. This role is based at the St. Louis, MO District Office.

You will lead field tech support coverage and collaborate with users to determine software, hardware, and network requirements while ensuring corporate standards and scalable IT services.

Qualifications

• Vocational training or equivalent experience is required.
• Associate degree is preferred.
• 4+ years of related experience required.

Responsibilities

• Troubleshoots issues using sound judgement, experience, and discretion.
• Consults with users to determine software, hardware, and network requirements.
• Recommends and implements policies to maximize resource utilization.
• Maintains knowledge of technology and business network developments, trends, and best practices.
• Provides on-call, after-hours coverage for Field Tech support.
• Ensures corporate standards are followed and supports system continuity.

Skills

Independent work

Time management

Networking & hardware knowledge

ITIL familiarity

Troubleshooting

Customer service

Communication skills

Multitasking under pressure

Education

Vocational training or equivalent experience

Associate degree (preferred)

Job description

Description

The Field Services Lead Technologist provides high-level technical support to identify, prevent, and resolve service interruptions related to plant systems and operations. Support will include installing and troubleshooting computers, printers, routers, switches, wireless devices, and other computer and network hardware. This position will be based out of our St Louis, MO District Office.

Requirements

• Troubleshoots issues based on sound judgement, experience, and discretion.


• Consults with users to help determine software, hardware, and network utilization and requirements, and liaise with corporate resources to enhance technical offerings.


• Recommends and implements policies and practices to maximize resource utilization.


• Maintains knowledge of technology and business network developments, trends, and best practices.


• Deploys, maintains, and troubleshoots core business applications, including application servers, associated hardware, endpoints, and databases.


• Manages the set-up and configuration of systems.


• Provides on-call, after-hours, and vacation coverage of Field Tech support.


• Recommends and implements best practices for scalability, supportability, ease of maintenance, and system performance.


• Ensures corporate standards are followed.


• Provides technical expertise to support and maintain the continuity of the organization's computer systems and networks.


• Identifies and resolves potential issues that could adversely impact end-user experience.


• Performs other related duties as assigned.

Minimum Education And Experience

• Vocational training or equivalent experience, required. Associate degree, preferred.


• At least years 4+ years of related experience is required.


• Candidate must be located within the St Louis, MO area.

Knowledge, Skills, And Abilities

• Able to work independently with minimal guidance.


• Excellent time management skills.


• Proficient with a broad array of networking and systems hardware and software.


• Familiarity with ITIL methodologies and general IT best practices.


• Strong troubleshooting skills; proven analytical and problem-solving abilities.


• Outstanding customer service skills.


• Detail-oriented with the ability to multi-task and work under pressure.


• Excellent interpersonal skills with the ability to explain technical issues to technical and non-technical staff.


• Proficient with Microsoft Office Suite or related software.


• Business travel is required, including some overnight.

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications. At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

In return, we offer a highly competitive benefits package, including:

• Medical


• Prescription Drug


• Dental


• Vision


• Health Care Reimbursement Account


• Dependent Care Reimbursement Account


• Wellness Programs


• Employee Assistance Plan


• Paid Holidays and Vacation


• 401(k) with Company matching


• Pension


• Salary Continuation – Short-Term Disability


• Long-Term Disability Options


• Employee Life Insurance


• Spouse & Dependent Life Insurance


• Business Travel Accident Insurance


• Direct Deposit Payroll


• Educational/Tuition Assistance Plan


• College Scholarship Program – for dependent children


• Matching Gift Program


• New Auto Purchase Discount Plans

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.