Field Services Lead Technologist

Martin Marietta; Brooklyn Park (MN); Presencial; USD 78.000 - 101.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical

401(k) with Company matching

Pension

Resumo da vaga

Martin Marietta is seeking a Field Services Lead Technologist in Minnesota to provide high-level technical support for plant systems. You will install and troubleshoot computers, printers, routers, switches, and wireless devices, and coordinate with corporate resources to maintain operations.

This role requires 4+ years of related experience, strong problem-solving and communication skills, after-hours coverage, and travel.

Qualificações

• Vocational training or equivalent experience required.
• Associate degree preferred.
• 4+ years of related IT field services experience.
• Ability to work independently with minimal guidance.
• Strong troubleshooting and customer service skills.
• Business travel is required, including some overnight.

Responsabilidades

• Provide high-level technical support to identify, prevent, and resolve service interruptions.
• Install and troubleshoot computers, printers, routers, switches, wireless devices, and other network hardware.
• Deploy, maintain, and troubleshoot core business applications, servers, endpoints, and databases.
• Set up and configure systems and provide on-call, after-hours, and vacation coverage.
• Recommend and implement best practices for scalability, maintenance, and performance.

Conhecimentos

Networking hardware

Troubleshooting

Customer service

Time management

Microsoft Office

ITIL knowledge

Formação

Associate degree

Ferramentas

Microsoft Office Suite

ITIL

Descrição da vaga

Job Description:The Field Services Lead Technologist provides high-level technical support to identify, prevent, and resolve service interruptions related to plant systems and operations. Support will include installing and troubleshooting computers, printers, routers, switches, wireless devices, and other computer and network hardware. This position will be based out of our Minnesota District Office.RequirementsTroubleshoots issues based on sound judgement, experience, and discretion.Consults with users to help determine software, hardware, and network utilization and requirements, and liaise with corporate resources to enhance technical offerings.Recommends and implements policies and practices to maximize resource utilization.Maintains knowledge of technology and business network developments, trends, and best practices.Deploys, maintains, and troubleshoots core business applications, including application servers, associated hardware, endpoints, and databases.Manages the set-up and configuration of systems.Provides on-call, after-hours, and vacation coverage of Field Tech support.Recommends and implements best practices for scalability, supportability, ease of maintenance, and system performance.Ensures corporate standards are followed.Provides technical expertise to support and maintain the continuity of the organization's computer systems and networks.Identifies and resolves potential issues that could adversely impact end-user experience.Performs other related duties as assigned.Minimum Education and ExperienceVocational training or equivalent experience, required. Associate degree, preferred.At least years 4+ years of related experience is required.Knowledge, Skills, and AbilitiesAble to work independently with minimal guidance.Excellent time management skills.Proficient with a broad array of networking and systems hardware and software.Familiarity with ITIL methodologies and general IT best practices.Strong troubleshooting skills; proven analytical and problem-solving abilities.Outstanding customer service skills.Detail-oriented with the ability to multi-task and work under pressure.Excellent interpersonal skills with the ability to explain technical issues to technical and non-technical staff.Proficient with Microsoft Office Suite or related software.Business travel is required, including some overnight.Pay Range:We are excited to share the base range for this position is:$78,000 - $101,000This base range is exclusive of benefits or bonuses (discretionary and non-discretionary). The offered base hourly compensation will be determined based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at Martin Marietta we place a high value on internal pay equity and will consider the compensation for those in similarly situated roles and direct team members. The posted range for this role represents the total reasonable pay range and does not solely represent a hiring range. Therefore, hiring at the top or maximum of the range should not be expected as it would not allow for salary growth opportunities in the role, would diminish promotion value, and may not align with internal equity.In addition to the primary responsibilities outlined in the Job Description section, the successful candidate may be expected to take on other tasks and assignments as required, including but not limited to duties outside the typical scope of the role to support overall team operations and organizational needs. Flexibility and adaptability to evolving job demands are essential.A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.In return, we offer a highly competitive benefits package, including:• Medical• Prescription Drug• Dental• Vision• Health Care Reimbursement Account• Dependent Care Reimbursement Account• Wellness Programs• Employee Assistance Plan• Paid Holidays and Vacation• 401(k) with Company matching• Pension• Salary Continuation – Short-Term Disability• Long-Term Disability Options• Employee Life Insurance• Spouse & Dependent Life Insurance• Business Travel Accident Insurance• Direct Deposit Payroll• Educational/Tuition Assistance Plan• College Scholarship Program – for dependent children• Matching Gift Program• New Auto Purchase Discount PlansAt Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.