Associate Technician, Service Desk

Martin Marietta; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Prescription Drug

Dental

Vision

HRA

401(k) matching

Pension

Disability Insurance

Job summary

Martin Marietta in Raleigh, NC is seeking an Associate Technician, Service Desk to provide tier 1 hardware and software support to internal and external customers. You will work in an on-call rotation and serve as the face of Information Services.

Responsibilities include phone-based support, and handling tickets via email or ServiceNow, troubleshooting across enterprise systems, and documenting changes. Strong communication and Windows/IT skills are required.

Qualifications

• Experience with enterprise networking and Windows environments.
• Familiar with Citrix, AD, and ITSM tools.
• Strong written and verbal communication.
• Helpdesk or on-call support experience.

Responsibilities

• Provide tier 1 technical support by phone and ticketing.
• Troubleshoot hardware and software issues.
• Document changes and update HRIS/change procedures.
• Manage on-call rotation and escalation as needed.
• Assist with project work when required.

Skills

Enterprise networking

Windows 11 support

Helpdesk experience

Citrix familiarity

ITSM tools

Active Directory

Tools

Windows 11

Citrix

ServiceNow

Active Directory

Job description

Job Description:As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.Responsibilities:Provide phone-based technical support (approximately 75%), with 25% support through self-service platforms like email or ServiceNowManage technical issues across enterprise systems while maintaining strong communication and customer service with end usersMaintain proper change management and HRIS configurations and procedures documentation. Respond promptly to incoming calls and self-service ticketsWork both break and fix tickets while helping with project work as neededHelp troubleshoot customer inquiries from start to finishGather information including who is affected, what the deviation is, when it last worked correctly, and how to get in contact with the appropriate people to follow upQualifications:Strong understanding of enterprise networking with A+ level certification knowledgeHands-on experience working in a Windows Environment with Windows 11 experience preferredExperience working in a manufacturing or materials industry is a plus, but not mandatoryPreferred Helpdesk experienceStrong written and verbal interpersonal skillsPrimary understanding of Windows, hardware and network troubleshootingAbility to break down processes and provide clear guidanceExcellent search capabilitiesPreference:Familiarity with Citrix-related tasks, including understanding the transition to Island browsers, app store issues, and general app gateway functionality, and Active DirectoryFamiliarity ServiceNow or other ITSM applicationsIn addition to the primary responsibilities outlined in the Job Description section, the successful candidate may be expected to take on other tasks and assignments as required, including but not limited to duties outside the typical scope of the role to support overall team operations and organizational needs. Flexibility and adaptability to evolving job demands are essential.A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.In return, we offer a highly competitive benefits package, including:• Medical• Prescription Drug• Dental• Vision• Health Care Reimbursement Account• Dependent Care Reimbursement Account• Wellness Programs• Employee Assistance Plan• Paid Holidays and Vacation• 401(k) with Company matching• Pension• Salary Continuation – Short-Term Disability• Long-Term Disability Options• Employee Life Insurance• Spouse & Dependent Life Insurance• Business Travel Accident Insurance• Direct Deposit Payroll• Educational/Tuition Assistance Plan• College Scholarship Program – for dependent children• Matching Gift Program• New Auto Purchase Discount PlansAt Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.