Associate Technician, Service Desk

Martin Marietta; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Pension

Paid Holidays & Vacation

Tuition Assistance

Job summary

Martin Marietta is seeking an Associate Technician, Service Desk to join the Information Services team. You will provide tier 1 support for hardware and applications to internal and external customers and participate in an on-call rotation.

This role is customer-facing and requires strong communication, problem-solving, and documentation skills. The position emphasizes hands-on Windows environment support, enterprise networking basics, and effective handling of tickets from intake to resolution.

Qualifications

• A+ certification knowledge and strong hardware basics.
• Hands-on experience in a Windows environment (Windows 11 preferred).
• Experience or familiarity with enterprise networking concepts.
• Proven customer service and clear communication skills.
• Ability to document issues and provide step-by-step guidance.

Responsibilities

• Provide phone-based technical support (approximately 75%), with 25% via email or self-service platforms.
• Manage technical issues across enterprise systems with strong end-user communication.
• Maintain change management documentation and HRIS procedures; respond promptly to calls and tickets.
• Work on break/fix tickets and assist with project work as needed.
• Troubleshoot customer inquiries from start to finish and gather essential information.

Skills

A+ Certification

Windows 11

Network troubleshooting

Customer service

Communication skills

Job description

Job Description

As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.

As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.

Responsibilities

• Provide phone-based technical support (approximately 75%), with 25% support through self-service platforms like email or ServiceNow
• Manage technical issues across enterprise systems while maintaining strong communication and customer service with end users
• Maintain proper change management and HRIS configurations and procedures documentation. Respond promptly to incoming calls and self-service tickets
• Work both break and fix tickets while helping with project work as needed
• Help troubleshoot customer inquiries from start to finish
• Gather information including who is affected, what the deviation is, when it last worked correctly, and how to get in contact with the appropriate people to follow up

Qualifications

• Strong understanding of enterprise networking with A+ level certification knowledge
• Hands-on experience working in a Windows Environment with Windows 11 experience preferred
• Experience working in a manufacturing or materials industry is a plus, but not mandatory
• Preferred Helpdesk experience
• Strong written and verbal interpersonal skills
• Primary understanding of Windows, hardware and network troubleshooting
• Ability to break down processes and provide clear guidance
• Excellent search capabilities

Preference

• Familiarity with Citrix-related tasks, including understanding the transition to Island browsers, app store issues, and general app gateway functionality, and Active Directory
• Familiarity ServiceNow or other ITSM applications

In addition to the primary responsibilities outlined in the Job Description section, the successful candidate may be expected to take on other tasks and assignments as required, including but not limited to duties outside the typical scope of the role to support overall team operations and organizational needs. Flexibility and adaptability to evolving job demands are essential.

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) with Company matching
• Pension
• Salary Continuation - Short-Term Disability
• Long-Term Disability Options
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program – for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.