Field Services Lead Tech – In-Home Installations & Training

Sleep Number Corporation; Saraland (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Sleep Number Corporation is seeking a Field Services Lead Technician to deliver, assemble, and demonstrate the Sleep Number Smart Bed and related products in customers’ homes. This role acts as the local contact for fulfillment quality, inventory management, and fleet maintenance, collaborating with supervisors and the supply chain to ensure on-time delivery.

The Lead Technician will train new team members, manage market inventory, perform truck maintenance, and uphold Sleep Number’s customer

Qualifications

• HS Education or GED equivalent.
• 2–3 years customer service experience.
• 1 year Field Service Technician experience preferred.
• Must be 21 Years of age or older.
• Must have a valid driver’s license with clean driving record; CDL not required.
• Must pass criminal record check, DOT Physical, and drug screen; road test.
• Strong communication and problem-solving skills.
• Ability to operate a company vehicle and use basic tools.

Responsibilities

• Meets the requirements of the Field Services Technician.
• Primary trainer for all new Field Services team members.
• Responsible for market inventory management, analysis, reporting and validation.
• Maintain fleet and ensure optimal operating condition.
• Communicate effectively with field team; report key messages to supervisor.
• Develop cross-functional relationships with Retail and Supply Chain teams.
• Conduct on-route installation and service visits in customers’ homes.
• Assist Supervisors in Customer Experience Evaluations.
• Daily duties as assigned by the Field Services Supervisor.

Skills

Customer service

Communication

Mechanical aptitude

Technical aptitude

Education

HS Education or GED

Job description

Sleep Number Corporation is seeking a Field Services Lead Technician to deliver, assemble, and demonstrate the Sleep Number Smart Bed and related products in customers’ homes. This role acts as the local contact for fulfillment quality, inventory management, and fleet maintenance, collaborating with supervisors and the supply chain to ensure on-time delivery.

The Lead Technician will train new team members, manage market inventory, perform truck maintenance, and uphold Sleep Number’s customer